Job Description

PRIMARY RESPONSIBILITIES:


Assisting F&B Manager in the assignment of work; training and supervision of a number of Room Service Waiters/Service Agents to insure prompt, pleasant, and efficient service to guests. Employees are responsible for the appearance and cleanliness of their food service unit. Describes and ensures quality of all food items, ingredients, and preparation methods Assists in monitoring the procedure and service flows follow the service standard and the food are served properly in a courteous and timely manner. Provides recognition, promotes good public relations, and handles complaints, concerns or special requests for guests, clients, and group contacts. Supervises and ensures the sufficiency of operating equipment and supplies for service. Maintains a daily report of events and complaints, also noting what action was taken. Promotes cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operations. Selects, trains, evaluates, leads, motivates, coaches, and disciplines all employees in Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation. Assists in planning work schedules and assigning food service personnel duties. Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business. Attends daily F&B briefing, and conducts F&B Meeting in the absence of F&B Manager, and all other training sessions and meeting required for the position. Performs other tasks as assigned by the F&B Manager.


REPORT LINES & COMMUNICATIONS:


Reports to the F&B Manager Directs and supervises the activities of the room service waiters/service agents.


OTHERS


Continuous learning through own IDP. Any other duties as may be assigned by the superior.


ACCOUNTABILITIES


Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.


COMPANY'S CULTURE


Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. - "Proud to belong and to contribute"


CONFIDENTIALITY


Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.


JOB REQUIREMENT


Bachelor degree in Hotel Management or relevant discipline Minimum of 2 years in F & B service experience, preferably in supervisory position Good knowledge in the F & B operation and high-end service levels Have excellent English communication skills both in written and spoken Computer literate Pleasant personality with good communication and interpersonal skills

Information

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Date Posted
November 28, 2025
Location
Dusit Thani Dubai
Division
Minimum Experience
2 Year
Qualification
Bachelor Degree
Career Level
Officer