Job Description

About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Job: An opportunity has arisen for a Restaurant Reservations Agent at Jumeirah Messilah Beach Hotel & Spa Kuwait. The main duties and responsibilities of this role: To have full and up to date knowledge of the F&B products and services. To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client orientated approach. To check Conference & Events reports 3 days prior to arrival. To handle all reservations through different channels (via email/telephone/website) efficiently. To actively participate in maximizing revenue through up-selling. To follow up on non-guaranteed and waitlisted bookings. To handle no-shows and cancellations efficiently. To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs. To maximize selling opportunities by adding customer value at every opportunity. To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships. Any other duties as may reasonably be requested by the management. About you: The ideal candidate for this position will have the following experience and qualifications: . Strong verbal and written English and Arabic language skills . High School Diploma . Experience in similar positions in the Middle East . Demonstrated experience working in a high volume, high pressure environment . Experience working in the hospitality or other customer service related industry . Administrative skills, able to multi-task and meet deadlines About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.