Job Description

The Role
We are seeking for a Restaurant Operations Manager to manage all F&B operations and ensure delivering an excellent customer experience. - To forecast, plan and manage all F&B orders, staff, and finance. To be responsible for business performance evaluation (PnL) and the main duties will be: - Managing all F&B and day-to-day operations as per approved SOPs and up to the highest standards - Creating an annual business plan covering forecasted sales and costs, presenting it to shareholders, and monitoring it regularly - Responsible for ensuring that each outlet is operating profitability - Seeking opportunities for reducing costs while maintaining quality - Review menu items to ensure margins are maintained - Ensuring consistency of food, service, cleanliness, etc. in all outlets - Leading F&B team by attracting, recruiting, training, and appraising talented personnel - Organizing and overseeing regular training of FOH and BOH employees concerning the menu, upselling, customer service, hygiene, etc. - Communicating and negotiations with suppliers - Managing delivery operations, both direct and through platforms - Ensuring that food is prepared and delivered to customers within the approved time - Ensuring that all the outlets comply with all health and safety regulations - Ensuring that all the equipment in outlets is fully operational - Ensuring that preventive and emergency maintenance is done on time - Approving rosters and ensuring they're done according to business needs and shared in time - Liaising with software suppliers (POS) to ensure that all technical issues are rectified in time - Ensuring that all fixed assets in the outlets are in place and intact - Being ultimately responsible for the highest level of customer service and satisfaction - Dealing with governmental organizations to get permits, licenses, certificates, etc. - Ensuring that the brand quality standards, SOPs for front and back of the house, and recipe cards are created, up to date, and followed -Assisting outlet teams in operational needs if necessary
Requirements
He must hold a university degree with a specialization in Hospitality / F&B with a minimum of 5 years in a similar role. Skills and Competencies: - Proven track record of food and beverage management - Working knowledge of various computer software programs (MS Office, restaurant management software, POS) - Ability to spot and resolve problems efficiently - Mastery in delegating multiple tasks - Communication and leadership skills - Up to date with food and beverages trends and best practices - Ability to manage personnel and meet financial targets - Guest-oriented and service-minded
About the company
MJN Consult Arabia is a boutique investment house based in Dubai, UAE. The firm is involved in a number of projects around the world covering many industries. Current projects involve, a Finance company in Abu Dhabi, a hospitality business in Dubai, a Manufacturing unit in Ras Al Khaimah and a number of other project in Asia and Europe. Consult Arabia believes in creating a work atmosphere that allows its employees to grow, prosper and develop a highly satisfying career path. The company rewards its employees based on merits and ensuring that they are compensated in a fair and competitive manner.