Job Description

F&B concept looking for a restaurant manager to join the team. CORE WORK ACTIVITIES Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Lead the opening of the branch and ensure the implementations of the company policies and procedures along with the exact operation flow Ensuring Exceptional Customer Service Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Effectively deal with customers' complaints in a friendly manner Remains calm during a busy shift and ensures team members remain focused during the shift - maintain an obvious presence on the floor, to both customers and team Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures You'll be responsible for motivating the team and instilling a culture of passion, creativity, and curiosity. -You will ensure the team are engaged and will look out for individual development opportunities to maintain growth in the department Training and Food knowledge You'll be responsible for ensuring all SOPs are accurate and up to date. Encourages the front of house and back of house teams to constantly improve and update their food knowledge - to ensure customers' queries answered effectively Financial Provides senior management with all necessary data and statistics relating to store sales and performance, in order to assist them in their decision-making process Achieve objectives through appropriate planning, organization of staff, inventory management, cost control and maximization of the store's sales and profits Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation. Interested candidates can send their CV