Job Description

Job description:

Operational Management

Supervise daily floor activities to guarantee efficient service and smooth guest flow. Monitor table rotation, staff deployment, and service timing. Ensure compliance with company standards, hygiene, and safety policies. Coordinate with kitchen and bar to manage order accuracy and service speed. Handle complaints and resolve guest concerns in a professional manner.

Staff Leadership & Training

Supervise and support service team members (waiters, hosts, bar staff, runners). Conduct on-the-job coaching and service training to maintain high performance. Assist in interview, onboarding, and assessment of new hires. Monitor staff discipline, grooming, and professional conduct. Evaluate staff performance and provide improvement feedback.

Customer Experience

Maintain strong guest relations to secure satisfaction and repeat business. Promote company values, standards, and hospitality culture. Host VIP guests and ensure seamless service.

Financial & Sales Performance

Monitor floor sales, upselling effectiveness, table turnover, and overall revenue. Track daily expenses, petty cash, and consumption when required. Support management in achieving monthly financial targets.

Reporting & Administration

Record daily floor reports (attendance, performance, incidents, complaints). Communicate operational needs to HR, management, or chefs when necessary. Ensure opening/closing procedures are performed correctly.

Qualifications (Overqualified / Senior Profile)

5+ years of experience

in a supervisory or managerial role in hospitality. Proven ability to manage large teams in high-volume environments. Strong knowledge of service standards, customer relations, and conflict management. Excellent communication and leadership skills. Ability to multitask and remain calm under pressure. Professional appearance and high workplace ethics.

Core Competencies

Team Leadership & Delegation Customer Service Excellence Conflict Resolution & Problem-Solving Operational Planning Time Management Attention to Detail Multilingual Communication
Job Type: Full-time

Pay: AED4,500.00 - AED5,500.00 per month

Application Question(s):

What's your nationality? What is your current visa status & expiry date? What's your notice period? * What's your current & expected salary?