Description

Reservations Manager - Reservation - Jumeirah Marsa Al Arab

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Reservations Manager to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Supporting to set up the function and role during Pre-Opening phase.

Responsible for the delivery of all internal and external Service, Quality & Commercial performances as per Central Reservations KPI objectives

Work closely with Hotel Reservation Teams to maximize revenue opportunity and reduce operational inefficiency offering support where required. Including overflow set up and resource allocation during low seasons

Attend meetings related to Reservations sharing relevant insights related to performance or trends

Responsible for ensuring all daily, weekly, monthly tasks are completed and documented related to Reservations, Audit, Revenue, compliance, and finance (Reservations Task List) and undertake spot checks to ensure compliance and sign off

Highlight any risk related to revenue, finance, and guest experience to the senior management team

Act as appoint of contact for Reservations with external partners managing and maintaining relationships

Monitor reservations automated services to ensure working to correct capacity, working with functional experts to resolve any degradation in services

Monitor and follow up on guest complaints (take ownership) and ensure a relevant solution is provided by coordinating with other departments

Ensure training of new colleagues in the department and for hotels is planned and scheduled in advance

All aspects of people management including development, target setting, reviews, absence management, attrition, performance, and disciplinary procedures

Motivating and inspiring direct reports and managers to lead their teams to success

Complete recruitment for team including raising of new hire requests

Complete month KPI reporting to Director of Reservations and Director of Revenue for hotel

Assist in the maintenance of Global Reservations Teams and systems for operations, knowledge, and resources

Complete vendor management requirements related to purchase orders and requests related to the smooth running of the department

Monthly review of performance and trends with Director of Reservations

Assist in creating and managing SOP and processes within reservations and cascading to Global reservations teams

Support the development and implementation of Global Reservations initiatives related to technology and processes

Act as reservations point of contact for hotels teams for escalations and support requirements

About you:

The ideal candidate for this position will have the following experience and qualifications:

Ideally Pre-Opening experience, experience on setting up any related systems or structures in the role | department

Able to work with tight deadlines and under pressure due to intensive preopening phase

Minimum of 3+ years\' experience as Reservations Manager or similar role in hospitality

Excellent knowledge of PMS systems

Experience in people management with exposure to managing a team of 10+ people

Experience in delivering/implementing projects

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1332

Apply Before 07/31/2023, 04:59 AM

Job Schedule Full time

Locations Umm Suquim 3, Dubai, AE

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