Assistant Reservations Manager (saudi Only)
Mecca, Saudi Arabia
Job Description
Assistant Reservations Manager
At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Assistant Reservations Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all reservations reflect our guests’ preferences – and anticipate their needs.
Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. Summary of Responsibilities:
Reporting to Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Assistant Reservations Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all reservations reflect our guests’ preferences – and anticipate their needs.
Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. Summary of Responsibilities:
Reporting to Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
- Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
- Follow-up on all voicemails and emails in a timely manner.
- Responsible for changes, cancellations, billing, upgrading, etc. for all guests.
- Responsible for charging advance deposits, no-show fees and cancellation fees.
- Process and follow up on special guest requests.
- Support Director of Revenue Management with weekly / monthly reporting.
- Act as Reservations inventory champion; monitoring, analyzing and balancing inventory and providing insights & recommendations on room type availability.
- Act as hotel Passkey champion, enabling all groups and ensuring all entered information is accurate and discrepancies are corrected.
- Working directly with all clients to handle any additions / cancellations / changes.
- Liaise with Event Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.
- Assist in providing reservation related training to applicable operational departments.
- Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
- Perform all duties per the Reservations Daily / Weekly / Monthly checklist.
- Maintain and respond to all requests received through various email addresses & extranets.
- Research and support any / all Travel Agent commission inquiries.
- Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possible.
- Support the hotel’s ongoing service and standards and philosophy.
- Other projects and duties as assigned.
- Previous leadership experience in a similar role required.
- Previous experience with a Property Management system required.
- Computer literate in Microsoft Window applications required.
- University/College degree in a related discipline preferred.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Job Detail
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Job IdJD1445055
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMecca, Saudi Arabia
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EducationNot mentioned