Description

Hotel Brand: InterContinental
Location: United Arab Emirates, Dubai

Hotel: Residences Dubai Business Bay (DXBHC), Dubai Business Bay

Job number: 118710

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG\xc2\xae)

InterContinental Residence Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai\'s bustling business district, providing a sanctuary of tranquility amidst the city\'s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to join the pre-opening team as Reservations Manager and let us help you create a career journey like no other.

Your role will be including but not limited to:

• Receive and process reservations through various channels, including phone, email, and online booking systems
• Ensure accuracy in booking details and maintain an organized reservation database
• Supervise and provide guidance to the reservations team, including training, performance evaluation, and staff development
• Schedule shifts and assignments to ensure coverage during peak hours
• Resolve customer inquiries, complaints, and issues in a professional and timely manner
• Implement and maintain high standards of customer service to enhance guest satisfaction
• Monitor reservation trends and adjust availability and pricing strategies accordingly
• Collaborate with the sales and marketing teams to maximize occupancy and revenue
• Maintain an updated inventory of available rooms, tables, or resources
• Oversee the allocation and utilization of inventory
• Generate reports on reservation performance, occupancy rates, and revenue data
• Present data to the management team for strategic decision-making
• Collaborate with other departments such as front office, housekeeping, and food services to ensure a seamless guest experience

Ideally, you\'ll have some or all the following qualifications and experience we\'re looking for:

• Previous experience working as a Reservations Manager within hospitality industry
• Demonstrate excellent presentation, negotiation and communication skills with customers and other hotel departments
• An excellent team player who works well with different stakeholders to ensure success of hotel
• Committed to self-learning and development of the team members
• Lead by example and support day-to-day Reservations operations
• Strong analytical skills to understand key business indicators, trends and develop strategies

In return we\'ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we\'ll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether

Joblinks.ae