Description

Hotel Brand: InterContinental

Location: United Arab Emirates, Dubai

Hotel: Residences Dubai Business Bay (DXBHC), Dubai Business Bay

Job number: 118725

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG\xc2\xae)

InterContinental Residence Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai\'s bustling business district, providing a sanctuary of tranquility amidst the city\'s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to join the pre-opening team as Assistant Spa Manager and let us help you create a career journey like no other.

Your role will be included but not limited to:

• Assist the Spa Manager in daily spa operations, including staff scheduling, inventory management, and quality assurance.
• Participate in the recruitment, training, and motivation of spa staff, fostering a culture of exceptional service and adherence to established standards.
• Collaborate with the Spa Manager to develop and implement spa protocols and treatment standards that consistently exceed guest expectations.
• Assist in the creation and regular updating of the spa treatment menu to reflect wellness trends and guest preferences.
• Contribute to guest relations, managing reservations, special requests, and efficiently resolving any concerns or issues to enhance guest satisfaction.
• Support cost control efforts while maximizing spa revenue through upselling and suggestive selling techniques
• Maintain a serene, clean, and organized spa environment that complies with health and safety regulations
• Assist in spa marketing initiatives to promote services and attract new guests
• Provide regular reports and updates to the Spa Manager on spa performance.
• Prior experience in a supervisory or assistant management role within the spa or wellness industry

Ideally, you\'ll have some or all the following qualifications and experience we\'re looking for:

• Strong leadership, communication, and interpersonal skills
• In-depth knowledge of spa and wellness operations
• Exceptional customer service and problem-solving abilities
• Familiarity with spa management software and booking systems

In return we\'ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we\'ll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.

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