1.1.1 Managing staff and ensuring smooth day to day activities for reservation department
1.1.2 Ensuring that quality of reservation is maintained in terms of guest details, rates, payment
methods etc.
1.1.3 Planning and using efficient organizational skills to run the daily operation.
1.1.4 Supervising on-the-job and weekly training held by team leader for all staff.
1.1.5 To keep reservations staff informed on all changes or developments within the hotel and the
company.
1.1.6 To spot-Check reservations made the previous day and Check all VIP arrivals
1.1.7 Training, developing, and motivating staff to increase productivity.
1.1.8 To keep department informed of all changes in the customer profile, rates, strategies, promotions
and specials.
1.1.9 Maximizing employee productivity and morale within the department and consistently maintain
discipline within hotel guidelines and local regulations.
1.1.10 Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties
and tasks, in assigned place of work, accordingly to the standards as set.
1.1.11 Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports,
documents, duty roster and for other tasks might be required by management.
1.1.12 Understands and utilizes a consistent approach to selling in order to support the sales team.
1.1.13 Ensures a sales attitude is adopted
1.1.14 Ensures and maintains the security of information relating to customers and personnel in the hotel.
1.1.15 Complies with all company policies and procedures relating to guest services and all systems.
1.1.16 Computer literate with excellent written and oral proficiency
1.1.17 Sound knowledge of English language
1.1.18 Tactful and patient.
1.1.19 Able to communicate clearly and willing to help others
1.1.20 Flexible and diplomatic when dealing with demanding and unreasonable guests
1.1.21 Carry out any other reasonable task (which may not be stated here) as requested.
1.1.22 Assist in Task Force Teams for new openings.

eQuest