Reservations Agent - Accor Dubai
Join the Accor family and become part of one of the world's leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
As the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.
Key Responsibilities

• Handle incoming room reservation requests with professionalism and warmth
• Maintain accurate records of bookings, cancellations, and guest preferences in the system
• Maximize revenue opportunities through up-selling and offering the best room selections
• Provide knowledgeable information about hotel amenities, services, and promotions
• Respond to special requests and assist guests with pre-arrival arrangements
• Coordinate with other departments to ensure seamless guest experience from booking to check-in
• Promote Accor's loyalty programs and guest benefits

Job Requirements

• Previous experience in a similar role is an asset
• Strong guest service skills with a friendly and confident personality
• Proficiency in reservation systems, preferably Opera
• Excellent verbal and written communication in English; additional languages are a plus
• Problem-solving abilities and attention to detail
• Able to work independently and as part of a collaborative team
• Flexible to work varied shifts, including weekends and holidays

What We Offer

• Discounted employee rates at Accor hotels worldwide
• Professional development through Accor Academies
• Career growth opportunities across a global network of hotels and brands
• Inclusive and supportive workplace culture
• Participation in sustainability and community programs through Planet 21

About the Company
Accor is a global leader in hospitality, offering transformative experiences in over 110 countries. Our brands range from luxury to economy, and we are united by a shared vision of responsible and heartfelt service. Join us as a Heartistxc2xae, where passion and purpose come together to deliver exceptional moments for our guests and communities.
Job Title Reservations Agent - Accor Dubai
Reservations Agent - Accor Dubai
Join the Accor family and become part of one of the world's leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
As the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.
Key Responsibilities

• Handle incoming room reservation requests with professionalism and warmth
• Maintain accurate records of bookings, cancellations, and guest preferences in the system
• Maximize revenue opportunities through up-selling and offering the best room selections
• Provide knowledgeable information about hotel amenities, services, and promotions
• Respond to special requests and assist guests with pre-arrival arrangements
• Coordinate with other departments to ensure seamless guest experience from booking to check-in
• Promote Accor's loyalty programs and guest benefits

Job Requirements

• Previous experience in a similar role is an asset
• Strong guest service skills with a friendly and confident personality
• Proficiency in reservation systems, preferably Opera
• Excellent verbal and written communication in English; additional languages are a plus
• Problem-solving abilities and attention to detail
• Able to work independently and as part of a collaborative team
• Flexible to work varied shifts, including weekends and holidays

What We Offer

• Discounted employee rates at Accor hotels worldwide
• Professional development through Accor Academies
• Career growth opportunities across a global network of hotels and brands
• Inclusive and supportive workplace culture
• Participation in sustainability and community programs through Planet 21

About the Company
Accor is a global leader in hospitality, offering transformative experiences in over 110 countries. Our brands range from luxury to economy, and we are united by a shared vision of responsible and heartfelt service. Join us as a Heartistxc2xae, where passion and purpose come together to deliver exceptional moments for our guests and communities.
Post Details
Job Start Date
Salary from 4000.00
Salary to 5500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location