Reservation Supervisor
Fujairah, United Arab Emirates
Job Description
Brief General
Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments. ESSENTIAL JOB FUNCTIONS
Duties include but are not limited to):
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
b) All guest room layouts, bed types, decor, appointments, and locations.
c) Room availability for any given day.
d) Restricted dates, rates and room types.
e) All room rates, packages and promotions.
f) Specific arrangements between hotel and travel agencies, corporate reservations center.
g) Entertainment/special events scheduled in the hotel. The candidate should meet the following requirements:
-At least with 1-3 years similar experience in a 4 or 5* hotel.
-Excellent communication skills in English language.
-Excellent knowledge in computer.
-Willing to work in Fujairah
-Must be in UAE and can start immediately Job Types: Full-time, Permanent Application Question(s):
- Are you willing to relocate in Fujairah?
- Hotel Reservation Supervisor: 1 year (Preferred)
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Job Detail
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Job IdJD1455211
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFujairah, United Arab Emirates
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EducationNot mentioned