Job Description

Reservation Supervisor

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Reservation Supervisor you will be responsible of handling general job performance of reservation staff implementing of policies and procedures under guidance of Revenue Manager, training, and perform any other duties might be requested by Revenue Manager

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Having knowledge of entire Reservation Procedure according to International Hotel manual system. Responsible for Hotel and Local Reservations and Reservation. Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Revenue Manager. Allocate daily tasks to Reservations staff. Review reservation booked daily. Review arrival report daily. Responsible for preparation of occupancy forecast. Responsible for training staff. Responsible for implementation of policies and procedures. Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis. Identify Top Producing Accounts ensure proper recognition by Reservation staff Responsible for various Production reports and supply to each department concerned. Monitoring Telephone Manner and general performance of reservations staff daily. Ensure special handling of repeats guest and very VIP guest. Review room blocking for Long Stay. Suites and special group request. Supervising of Group Reservations. Maintain cordial relations with commercial clients. Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action. Responsible for work schedule Responsible for maintaining a Neat and Orderly position at all times.

Your experience and skills include:

Previous Reservations experience required Bachelor's degree and/or Hotel Management degree preferred Minimum of 3 years' experience in 5 star hotel sales. Additional experience in the hospitality industry an asset. Ability to travel on regular bases and work flexible hours and days. Knowledge of Opera, Microsoft Word, Microsoft Outlook. Excellent English Language both written and spoken. Excellent communication skills. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Schedule: Full-time