Job Description

Royal Smart Limousine (RSL) is Dubai's premier provider of

luxury transportation and mobility solutions

, serving elite corporate clients, VIPs, and government institutions. With a commitment to excellence, innovation, and premium service, RSL continues to set the standard in luxury travel and fleet management across the UAE.

We are looking for a

highly motivated and customer-focused Rent a Car Executive

to join our expanding team. This role is essential to ensuring efficient rental operations, optimal fleet performance, and an exceptional customer experience that reflects RSL's five-star standard.

Position Overview

The Rent a Car Executive will be responsible for managing the day-to-day operations of the car rental division -- from client servicing and contract management to fleet coordination and revenue growth. This position requires a proactive, organized professional who can balance operational efficiency with customer satisfaction.

Key Responsibilities:

Customer Service & Operations

Act as the primary point of contact for clients, handling inquiries, reservations, and service requests with professionalism and accuracy. Oversee the complete rental process, including vehicle allocation, contract documentation, and customer handovers. Manage customer issues and disputes promptly while maintaining a positive client experience. Ensure every rental transaction meets RSL's service and compliance standards.

Fleet Management

Coordinate daily vehicle scheduling, ensuring availability, cleanliness, and maintenance readiness. Monitor fleet performance, maintenance cycles, and safety compliance. Collaborate with the operations and maintenance teams to optimize vehicle utilization.

Sales & Business Development

Support the Rent a Car Manager in identifying new corporate accounts and partnerships. Promote rental packages and special offers to increase utilization and retention. Prepare rental quotations, track conversions, and contribute to achieving monthly sales targets.

Documentation & Compliance

Maintain accurate and organized records for all rental agreements, customer interactions, and payments. Ensure compliance with

UAE transport laws, RTA regulations

, and company procedures. Assist in preparing monthly fleet and revenue reports for management review.

Team Collaboration

Work closely with colleagues across departments to ensure seamless coordination between rental, operations, and finance. Support internal initiatives that improve efficiency, customer service, and overall profitability.

Qualifications & Skills

Proven experience in

car rental operations or a similar role

within the UAE market. Strong knowledge of

fleet management, vehicle maintenance, and RTA requirements

. Excellent communication, customer service, and negotiation skills. Proficiency in

ERP or car rental management systems

(Odoo preferred) and

Microsoft Office Suite

. Ability to work under pressure, manage multiple tasks, and meet deadlines. Detail-oriented, organized, and proactive in problem-solving.

Valid UAE Driving License

required.

Female candidates are strongly encouraged to apply.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month