Job Description

Relationship Officer - Retail Banking - First Abu Dhabi Bank (FAB) - Dubai, UAE
Position Overview
First Abu Dhabi Bank (FAB), the UAE's largest and most trusted financial institution, is seeking a results-driven **Relationship Officer - Retail Banking** to drive new customer acquisition, cross-selling, and revenue growth across personal banking products. The successful candidate will play a key role in expanding FAB's retail customer base while ensuring superior client onboarding, compliance, and service excellence.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Sales-Business Development
Salary: 15000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Sales and Business Development

• Achieve monthly and annual sales targets for all assigned retail banking products.
• Focus on **New-to-Bank** acquisition while leveraging existing client relationships for cross-selling opportunities.
• Conduct detailed financial and risk analysis of customer profiles before onboarding.
• Identify customer needs and provide suitable product solutions including credit cards, loans, deposits, and wealth management products.
• Maintain daily sales reports and provide regular performance updates to the team leader and asset manager.
• Contribute to the development of business growth strategies and identify market opportunities.

Customer Experience

• Deliver an outstanding client onboarding experience by ensuring full product and policy knowledge.
• Maintain transparency and integrity in all sales interactions to avoid mis-selling.
• Build and maintain long-term relationships with customers, ensuring retention and satisfaction.
• Handle and resolve customer issues efficiently, escalating cases when necessary.
• Ensure customers receive accurate and clear communication regarding products and services.

Compliance and Risk Management

• Strictly adhere to FAB's **KYC**, compliance, and operational policies.
• Ensure all internal controls and risk management processes are followed to maintain satisfactory audit ratings.
• Identify and report any potential fraud or policy violations promptly.
• Ensure client onboarding documentation is complete, accurate, and compliant with regulatory requirements.

Learning and Growth

• Participate actively in FAB's training and professional development programs to enhance product and sales expertise.
• Stay informed about competitor offerings and market trends to provide feedback on product improvements.
• Demonstrate commitment to continuous learning and growth in financial sales.

Ideal Profile

• Bachelor's degree in Business, Finance, Economics, or related field (MBA or PGDM preferred).
• 3-5 years of experience in banking or financial services, preferably in retail or business banking sales.
• Strong negotiation, relationship management, and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Excellent understanding of banking products, risk assessment, and customer acquisition processes.
• Strong communication skills with a customer-first mindset.
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment.

Skills Set

• Retail banking and sales development
• Customer relationship management
• Credit evaluation and onboarding
• Compliance and KYC process management
• Cross-selling and portfolio growth
• Negotiation and communication

Why Join Us

• Be part of the UAE's largest and most secure financial institution with a strong global presence.
• Competitive tax-free salary and benefits package.
• Opportunity for professional growth and advancement within FAB's extensive network.
• Work in a dynamic and performance-driven environment that values innovation and agility.
• Access to industry-leading training, tools, and technology.

About the Company
**First Abu Dhabi Bank (FAB)** is the largest bank in the UAE and among the world's most secure financial institutions. Headquartered in Abu Dhabi with an expanding international footprint, FAB provides comprehensive financial solutions to individuals, businesses, and institutions. Driven by innovation, customer focus, and excellence, FAB empowers its employees and customers to grow, succeed, and shape the future of banking in the region and beyond.
Job Title Relationship Officer - Retail Banking - First Abu Dhabi Bank (FAB) - Dubai, UAE
Relationship Officer - Retail Banking - First Abu Dhabi Bank (FAB) - Dubai, UAE
Position Overview
First Abu Dhabi Bank (FAB), the UAE's largest and most trusted financial institution, is seeking a results-driven **Relationship Officer - Retail Banking** to drive new customer acquisition, cross-selling, and revenue growth across personal banking products. The successful candidate will play a key role in expanding FAB's retail customer base while ensuring superior client onboarding, compliance, and service excellence.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Sales-Business Development
Salary: 15000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Sales and Business Development

• Achieve monthly and annual sales targets for all assigned retail banking products.
• Focus on **New-to-Bank** acquisition while leveraging existing client relationships for cross-selling opportunities.
• Conduct detailed financial and risk analysis of customer profiles before onboarding.
• Identify customer needs and provide suitable product solutions including credit cards, loans, deposits, and wealth management products.
• Maintain daily sales reports and provide regular performance updates to the team leader and asset manager.
• Contribute to the development of business growth strategies and identify market opportunities.

Customer Experience

• Deliver an outstanding client onboarding experience by ensuring full product and policy knowledge.
• Maintain transparency and integrity in all sales interactions to avoid mis-selling.
• Build and maintain long-term relationships with customers, ensuring retention and satisfaction.
• Handle and resolve customer issues efficiently, escalating cases when necessary.
• Ensure customers receive accurate and clear communication regarding products and services.

Compliance and Risk Management

• Strictly adhere to FAB's **KYC**, compliance, and operational policies.
• Ensure all internal controls and risk management processes are followed to maintain satisfactory audit ratings.
• Identify and report any potential fraud or policy violations promptly.
• Ensure client onboarding documentation is complete, accurate, and compliant with regulatory requirements.

Learning and Growth

• Participate actively in FAB's training and professional development programs to enhance product and sales expertise.
• Stay informed about competitor offerings and market trends to provide feedback on product improvements.
• Demonstrate commitment to continuous learning and growth in financial sales.

Ideal Profile

• Bachelor's degree in Business, Finance, Economics, or related field (MBA or PGDM preferred).
• 3-5 years of experience in banking or financial services, preferably in retail or business banking sales.
• Strong negotiation, relationship management, and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Excellent understanding of banking products, risk assessment, and customer acquisition processes.
• Strong communication skills with a customer-first mindset.
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment.

Skills Set

• Retail banking and sales development
• Customer relationship management
• Credit evaluation and onboarding
• Compliance and KYC process management
• Cross-selling and portfolio growth
• Negotiation and communication

Why Join Us

• Be part of the UAE's largest and most secure financial institution with a strong global presence.
• Competitive tax-free salary and benefits package.
• Opportunity for professional growth and advancement within FAB's extensive network.
• Work in a dynamic and performance-driven environment that values innovation and agility.
• Access to industry-leading training, tools, and technology.

About the Company
**First Abu Dhabi Bank (FAB)** is the largest bank in the UAE and among the world's most secure financial institutions. Headquartered in Abu Dhabi with an expanding international footprint, FAB provides comprehensive financial solutions to individuals, businesses, and institutions. Driven by innovation, customer focus, and excellence, FAB empowers its employees and customers to grow, succeed, and shape the future of banking in the region and beyond.
Post Details
Job Start Date
Salary from 15000.00
Salary to 20000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required