Job Description

Relationship Manager - Retail Banking and Customer Portfolio Dubai
Position Overview
First Abu Dhabi Bank (FAB) is seeking an experienced Relationship Manager to manage and grow a portfolio of retail customers by delivering tailored financial solutions and exceptional client service. This role is responsible for customer acquisition, account management, cross-selling banking products, and maintaining strong compliance and portfolio performance.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Account Management - Non-Commissioned
Salary: 12000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You'll Do

• Acquire new customers by understanding their financial needs and aligning solutions with FAB's product offerings
• Develop and maintain strategic account plans and regularly update pipeline and portfolio development progress
• Build strong relationships with clients to ensure long-term engagement and client satisfaction
• Act as the key point of contact for all portfolio clients, resolving service issues and coordinating with product partners
• Identify cross-sell opportunities and work closely with internal product teams to deliver integrated financial solutions
• Conduct regular client meetings to assess evolving needs and recommend appropriate products or services
• Maintain awareness of customer usage across FAB's services and ensure all records are updated accordingly
• Ensure compliance with audit, regulatory, and internal risk requirements, minimizing operational issues
• Collaborate with departments such as Operations, Technology, Risk, and Legal to deliver consistent client experiences
• Set personal performance goals, participate in relevant training, and stay informed of industry trends and certification updates

Ideal Profile

• Bachelor's degree in Business Administration, Finance, Banking, or a related field
• Minimum 5 years of experience in retail customer relationship management
• SCA Certification (CISI Level 3) and UAE Rules & Regulations certification are mandatory
• Strong knowledge of retail banking products, client needs, and portfolio management
• Excellent interpersonal, communication, and stakeholder engagement skills
• Proven ability to identify growth opportunities and improve portfolio profitability

Why Join Us
Join FAB, the UAE's largest financial institution, and be part of a collaborative, innovative, and customer-focused team. You'll have opportunities to grow your career while delivering value to clients and contributing to a trusted banking brand.
About the Company
First Abu Dhabi Bank (FAB) is a leading financial powerhouse in the UAE, known for its financial strength, innovative services, and inclusive work culture. With a global presence and strong regional insight, FAB empowers customers and employees to grow stronger together.
Job Title Relationship Manager - Retail Banking and Customer Portfolio Dubai
Relationship Manager - Retail Banking and Customer Portfolio Dubai
Position Overview
First Abu Dhabi Bank (FAB) is seeking an experienced Relationship Manager to manage and grow a portfolio of retail customers by delivering tailored financial solutions and exceptional client service. This role is responsible for customer acquisition, account management, cross-selling banking products, and maintaining strong compliance and portfolio performance.
Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Account Management - Non-Commissioned
Salary: 12000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You'll Do

• Acquire new customers by understanding their financial needs and aligning solutions with FAB's product offerings
• Develop and maintain strategic account plans and regularly update pipeline and portfolio development progress
• Build strong relationships with clients to ensure long-term engagement and client satisfaction
• Act as the key point of contact for all portfolio clients, resolving service issues and coordinating with product partners
• Identify cross-sell opportunities and work closely with internal product teams to deliver integrated financial solutions
• Conduct regular client meetings to assess evolving needs and recommend appropriate products or services
• Maintain awareness of customer usage across FAB's services and ensure all records are updated accordingly
• Ensure compliance with audit, regulatory, and internal risk requirements, minimizing operational issues
• Collaborate with departments such as Operations, Technology, Risk, and Legal to deliver consistent client experiences
• Set personal performance goals, participate in relevant training, and stay informed of industry trends and certification updates

Ideal Profile

• Bachelor's degree in Business Administration, Finance, Banking, or a related field
• Minimum 5 years of experience in retail customer relationship management
• SCA Certification (CISI Level 3) and UAE Rules & Regulations certification are mandatory
• Strong knowledge of retail banking products, client needs, and portfolio management
• Excellent interpersonal, communication, and stakeholder engagement skills
• Proven ability to identify growth opportunities and improve portfolio profitability

Why Join Us
Join FAB, the UAE's largest financial institution, and be part of a collaborative, innovative, and customer-focused team. You'll have opportunities to grow your career while delivering value to clients and contributing to a trusted banking brand.
About the Company
First Abu Dhabi Bank (FAB) is a leading financial powerhouse in the UAE, known for its financial strength, innovative services, and inclusive work culture. With a global presence and strong regional insight, FAB empowers customers and employees to grow stronger together.
Post Details
Job Start Date 1970-01-01
Salary from 12000.00
Salary to 15000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location