Job Description

:
Role : Relationship Manager- Priority Banking
Location : RAK
Role Purpose:
To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs.
Key Accountabilities of the role
RESPONSIBILITIES:
1. Client/ Business Acquisition :

• Generating of new business via out marketing activities, gold center contacts and existing network.

• Increasing team revenue and productivity by cross- selling and up-selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.
• Carrying out the function(s) of promoting the financial products.
• Collection of the required information and data.
• Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

2. Channels Cooperation:

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.

3. Management of service delivery:

• Monitoring service levels for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad-hoc customer feedback.

4. Control and Risk Mitigation:

• Reviewing of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advice processes improvements.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• University degree or a recognized professional certificate.
• Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB's Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs.
• Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices, regulations & risks.
• UAE Financial Rules & Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).
• Risk in Financial Services Certification.
• International Certificate in Advanced Wealth Management (Level 4).
• Good Knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Computer Skills.

Specialist Skills / Technical Knowledge Required for this role:
Minimum (5) years of Related Banking experience in U.A.E.