Job Description

Role : Relationship Manager- Priority Banking

Location : RAK

Role Purpose:

To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs.

Key Accountabilities of the role

RESPONSIBILITIES:

1. Client/ Business Acquisition :



o Generating of new business via out marketing activities, gold center contacts and existing network.


o Increasing team revenue and productivity by cross- selling and up-selling.


o Acquiring new to bank customers.


o Identifying new potential expansion locations.


o Converting in-bound and outbound leads to sales.


o Building a strong trust relationship with key customers.


o Maintaining a loyal pool of customers/alliances who refer potential customers.


o Carrying out the function(s) of promoting the financial products.


o Collection of the required information and data.


o Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

2. Channels Cooperation:

o Making referrals to other channels based on identified customer needs.


o Smoothly implementing of Priority Banking services across surrounding branches.


3. Management of service delivery:


o Monitoring service levels for customer satisfaction.


o Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.


o Getting ad-hoc customer feedback.

4. Control and Risk Mitigation:

o Reviewing of credit applications.


o Adhering to laid out processes and procedures.


o Ensuring appropriate and adequate documentation.


o Identifying trends of errors and proactively advice processes improvements.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

o University degree or a recognized professional certificate.


o Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.


o Detailed knowledge of ADIB's Retail Banking products & services.


o Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs.


o Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures.


o Specific Knowledge of UAE banking practices, regulations & risks.


o UAE Financial Rules & Regulations Certification.


o International Certificate in Wealth and Investment Management (Level 3).


o Risk in Financial Services Certification.


o International Certificate in Advanced Wealth Management (Level 4).


o Good Knowledge of competitors in the local market.


o Must have led a team of professionals.


o Detailed knowledge of service standards.


o Training & Presentation skills.


o Computer Skills.

Specialist Skills / Technical Knowledge Required for this role:

Minimum (5) years of Related Banking experience in U.A.E.