We are a leading global brokerage specializing in Foreign Exchange (FX) and Contracts for Difference (CFDs). Our mission is to provide clients with innovative trading platforms, competitive pricing, and world-class support, ensuring long-term partnerships with retail and institutional traders worldwide.
Position Overview
The Relationship Manager (FX & CFDs) will be responsible for building, maintaining, and expanding relationships with retail and institutional clients. This role requires in-depth knowledge of FX & CFD products, trading platforms (MT4/MT5), and client account management. The ideal candidate will serve as a trusted partner to clients, ensuring high satisfaction while identifying opportunities for growth and retention.
Key Responsibilities
1. Client Relationship Management
Manage and grow a portfolio of high-value retail and institutional clients.
Serve as the primary point of contact, handling queries and resolving issues promptly.
Ensure clients receive excellent trading support, account guidance, and platform training.
Proactively strengthen client loyalty and retention through regular engagement.
2. Business Development & Growth
Identify and pursue opportunities to increase client trading volumes and wallet share.
Support cross-selling of additional products, services, and platform features.
Work with sales teams to acquire and onboard new clients.
Contribute to client retention campaigns, events, and promotional activities.
3. Market & Product Knowledge
Maintain a strong understanding of FX & CFD products, global financial markets, and trading trends.
Provide basic market insights and updates to clients (without offering investment advice).
Educate clients on trading platforms (MT4/MT5, WebTrader, mobile apps) and tools.
4. Compliance & Reporting
Ensure all client interactions comply with regulatory standards (MiFID II, ESMA, FCA, CySEC, DFSA, ASIC, etc.).
Assist in client onboarding, KYC/AML verification, and account monitoring.
Maintain accurate records of communications and transactions.
Prepare reports on client activity, feedback, and business performance.
5. Internal Collaboration
Work closely with dealing desk, risk, compliance, and IT teams to support client needs.
Provide client feedback to improve products, platforms, and services.
Key Requirements
Bachelor's degree in Finance, Economics, Business, or related field.
3-5+ years of experience as a Relationship Manager / Account Manager in the FX & CFD brokerage industry.
Strong knowledge of trading products, platforms (MT4/MT5), and brokerage operations.
Excellent communication, interpersonal, and negotiation skills.
Proven track record in client retention, upselling, and account growth.
Ability to handle multiple client relationships in a fast-paced environment.
Fluency in English; additional languages (Arabic, Mandarin, Russian, Hindi, etc.) are an advantage.
Preferred Skills
Experience with CRM systems and client reporting tools.
Knowledge of regulatory requirements and compliance procedures.
Strong presentation and relationship-building skills.
Ability to work under pressure during volatile market conditions.
What We Offer
Competitive compensation package (fixed + performance incentives).
Opportunity for career progression into Senior Relationship Manager or Business Development Manager roles.
Exposure to global financial markets and advanced trading technologies.
A collaborative, multicultural, and performance-driven work environment.
Job Type: Full-time
Pay: From AED5,000.00 per month
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