We are a leading brokerage specializing in Foreign Exchange (FX) and Contracts for Difference (CFDs), offering advanced trading solutions for retail and institutional clients. Our mission is to provide a world-class trading experience through innovative platforms, competitive pricing, and dedicated client support.
Position Overview
The Relationship Executive (FX & CFDs) will be responsible for building, managing, and growing client relationships, ensuring customer satisfaction, and driving business growth. This role requires strong knowledge of FX & CFD products, trading platforms (MT4/MT5), and client servicing. The ideal candidate will act as a key liaison between the company and clients, providing trading support, onboarding assistance, and market insights where required.
Key Responsibilities
1. Client Relationship Management
Act as the first point of contact for clients, ensuring prompt resolution of inquiries.
Develop and maintain strong client relationships with retail and institutional traders.
Assist clients with onboarding, account setup, deposits/withdrawals, and platform usage.
Provide personalized support to enhance client satisfaction and retention.
2. Business Development & Sales Support
Support the sales team in acquiring new clients through referrals and lead follow-up.
Identify opportunities for cross-selling additional trading products and services.
Assist in client retention campaigns, webinars, and promotional initiatives.
3. Market & Product Knowledge
Provide clients with basic market updates and product information (without giving investment advice).
Stay updated with FX & CFD market trends, platform features, and new product offerings.
Educate clients on platform tools (MT4/MT5, WebTrader, mobile apps).
4. Compliance & Reporting
Ensure all client interactions adhere to regulatory guidelines (MiFID II, ESMA, FCA, CySEC, DFSA, ASIC, etc.).
Maintain accurate records of client communications and transactions.
Assist compliance teams with KYC/AML verification and documentation.
5. Key Requirements
Bachelor's degree in Finance, Business Administration, Economics, or related field.
2-4+ years of experience in client relationship management, sales, or support within the FX & CFD industry.
Strong knowledge of FX & CFD products, trading platforms (MT4/MT5), and brokerage operations.
Excellent communication, interpersonal, and problem-solving skills.
Ability to handle multiple client accounts and deliver under pressure.
Fluency in English (additional languages such as Arabic, Mandarin, Hindi, or Russian are a plus).
6. Preferred Skills
Experience working with CRM systems and client reporting tools.
Knowledge of KYC/AML procedures and regulatory compliance.
Strong presentation and negotiation skills.
Ability to work collaboratively with sales, dealing desk, and compliance teams.
7. What We Offer
Competitive salary plus performance-based incentives.
Opportunity for career growth in sales, business development, or account management.
Exposure to global financial markets and advanced trading technologies.
A dynamic, multicultural, and client-focused work environment.
Job Type: Full-time
Pay: From AED3,000.00 per month
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