Job Description

The Role

HBS Group is a strategic partner dedicated to supporting entrepreneurs, investors, and expatriates in Dubai's dynamic market. Established in 2006, HBS Group has expanded from real estate services to a wide range of business solutions, designed to help clients confidently seize opportunities. Operating through renowned brands, the group specializes in real estate, property management, corporate services, and private office solutions for high-net-worth individuals. With a team of 50+ professionals and a presence in multiple locations, HBS Group is committed to transparency, problem-solving, and fostering long-term partnerships. The company offers expertise-driven, tailored solutions to empower businesses and individuals to thrive and succeed. The Relationship Manager - Accounting & Bookkeeping will be responsible for managing and growing a portfolio of clients by acting as the primary point of contact for accounting and bookkeeping services. The role focuses on building strong client relationships, ensuring service delivery quality, coordinating with internal accounting teams, and identifying opportunities to upsell additional financial and compliance services. Client Relationship Management Serve as the main point of contact for assigned accounting and bookkeeping clients Build long-term, trusted relationships with business owners, finance managers, and stakeholders Understand client business activities, financial needs, and compliance requirements Handle client queries related to bookkeeping, accounting, VAT, and financial reporting Service delivery and coordination Coordinate with internal accounting and bookkeeping teams to ensure timely and accurate service delivery Monitor monthly deliverables such as bookkeeping, management accounts, VAT filings, and financial statements Ensure client documents and information are received on time Follow up on pending items, deadlines, and approvals Compliance and Reporting Ensure compliance with UAE regulations, including VAT and statutory filing requirements Review basic financial reports before sharing with clients to ensure accuracy and clarity Explain financial reports, variances, and key figures to clients in a clear and professional manner Client Retention and Growth Proactively identify opportunities to upsell or cross-sell services such as VAT registration, tax advisory, audit coordination, ESR, and corporate services Conduct periodic client review meetings to assess satisfaction and service needs Support contract renewals and manage client retention Maintain accurate client records, communication logs, and service status in the CRM system Prepare regular client status updates and relationship reports Coordinate onboarding of new clients and handover from sales teams



Requirements

Bachelor's degree in accounting or related field Strong command of English and French 2-5 years of experience in client relationship management, accounting, bookkeeping, or professional services Good understanding of accounting principles, bookkeeping processes, and VAT in the UAE Strong communication and interpersonal skills Ability to explain financial information to non-finance clients Experience working with accounting software and ERP systems (e.g. Zoho Books, Xero, QuickBooks, Odoo) CRM experience is an advantage Strong organizational and follow-up skills Skills and competencies Client-focused mindset Strong coordination and follow-up abilities Attention to detail Problem-solving skills Professional communication and presentation skills Time management and ability to handle multiple clients



About the company

Since 2004, HBS is a specialist in Real Estate, Investment, Business Consulting and Company Incorporation in the UAE. We advise a predominantly international clientele in the real estate investments and business setup in Dubai and the UAE. Composed of an experienced, multilingual team, we offer advise and professional support in the areas of real estate, investment, and service enterprises and entrepreneurs.