Job Description

Job Title Regional Service Leader

Description

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.Do you want to work in Beckman Coulter Life Sciences- METAI Service?Do you enjoy Working with in a multi country region with diverse culture, language and people and use your creativity and experience to serve the customer, business in the region with a team of direct field service associates and indirect team from Channel partner organization?Then read on!We are currently seeking a Service leader based out of Dubai, UAE to take charge of MENA and Turkey region who will be responsible forEngaging all available resources, collaborate with internal and external teams (Channel Partner), and functional teams (Sales, Logistics etc.) that can make significant impact to the organization's results. Drive Growth (service P &L) by leveraging the existing and upcoming installed base and by designing, planning & adopting innovative approach where needed in each of the sub regions/countries Strive to attain highest level of customer satisfaction across products and countries Partner with METAI service leader on critical areas which shall align with global service strategy Deploy applicable global or Regional (METAI) projects/programs/initiatives in the region In this role, you will be responsible for:Meeting and exceeding the customer Engagement/ Satisfaction levelMeeting and exceeding the Associate Engagement levelMeeting and exceeding the P&L related KPI's (Service revenue, Contract revenue)On time completion of key service operation KPI's like MOD, PM's, Service effectivity.Be vigilant on Cost saving opportunities and deploy needed measuresMeet and exceed the Operating profit targets for the regionDrive areas like Attachment rate improvement and Service referral leads as per set targetsThe required qualifications for the job include:Graduate in Engineering or Technology; Management credentials could be an advantageOverall Industry Experience of 10 years or more which should include Service leadership Experience of 5 years or more at National/regional levelHands on experience on CRM tools.Proven track record of delivering (P&L) growth in last 5 yearsProven track-record of people leadership skills (Attrition, Engagement level)A track record of deploying KPI improvement (e.g., quality, efficiency etc.) through adoption of appropriate tools and techniques (ego; DBS, Six-Sigma)It would be a plus if you also possess previous experience in:Working in a similar region and Environment and familiar with such local cultures.Coaching & Mentoring (people development) credentialsHave knowledge and experience in Life Sciences IndustryThis role is on hybrid model.At Beckman Coulter Life Sciences, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provideWhen you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.

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