Recovery Manager
Dubai, United Arab Emirates
Job Description
This role assists the UAE Collections Unit Head to manage the overall Charge off unsecured portfolio, including agency management. Job Background/context: Achieve best-in-class statuses for UAE in terms of productivity, efficiency and financial performances.
- Provide ongoing and constructive inputs to improve portfolio performances
- Ongoing coaching and development for all supervisors and collections agents.
- Liaise with other Collections managers/ team leaders to identify relevant training needs (with a focus on soft-skill training).
- Ensure unit adherence to all controls, policies, processes and regulatory guidelines
- Placing customers\xe2\x80\x99 interests first with client obsession mindset
- Manage and control pre charge off portfolios and achieve Net Credit Loss Plan
- Manage a team of supervisor(s) and their respective collections agents, as well as agency manager(s), to ensure all collections activities are diligently carried out, and all processes in place are in compliance to existing company policies, as well as regulatory guidelines.
- Manage existing external agencies assigned with charge off accounts
- Work in close conjunction with the Collections Unit Head and other Collections Managers on upcoming new strategies
- Close and daily monitoring of the collections productivity and financial reports to ensure portfolio achieves target/plan
- Anticipate and recommend appropriate action plans to address potential deterioration
- Monitor and counsel non-performers within the team by regular coaching, and continue to encourage top performers to maintain consistently high performances
- Awareness and adherence to GCCFRP, Global Consumer Debt Collections best practices, compliance and complaints policies as well as regulatory requirements
- Alignment to bank-wide client obsession culture
- Opportunity to work in a fast-paced environment with multiple priorities and challenging targets
- Progression to Collections Unit Head
- Successful candidate will also be evaluated for a long-term career within in the UAE Citi Global Wealth Operations Business franchise.
- Lateral movements and progression possible within other teams for job skill enhancements, new challenges, or change.
- 8+ years experience in Collections
- Familiarity with Collections systems (eg: CACS) and processes
- Advanced knowledge of post- (and preferably also pre-) charge off Collections
- Previously managed a team of experienced managers
- Ability to think out of box
- Effective time management skills
- Strong knowledge of PBWM asset products such as credit cards and personal loans
- Strong people management and multi tasking skills
- Ability to influence external stakeholder
- Strong understanding of business priorities and criticality of adherence to timelines
- High level of understanding of controls framework and importance of escalation and transparency
- Results oriented, assertive, innovative, resourceful and attentive to details
- Ability to work in fast-paced environments, multitask and react in short timeframes
- Bachelor\xe2\x80\x99s degree/University degree or equivalent experience.
- Masters or higher degree is preferred
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Job Detail
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Job IdJD1503853
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned