Job Description

Main Responsibilities:
Greet and welcome guests, visitors, and suppliers in a friendly and professional manner, aligning with brand standards.
Answer guest-related queries and provide accurate information about promotions, room rates, activities, and local events.
Process reservations and cancellations efficiently, adhering to cash handling procedures.
Identify corporate leads and foster long-term relationships for repeat business.
Promote online reviews and encourage customer feedback to enhance reputation.
Monitor and respond to online guest feedback, exploring opportunities for service improvement.
Perform general office duties including correspondence, emails, and filing to ensure smooth reception operations.
Maintain adequate stock of supplies and stationeries at the reception desk.
Communicate effectively with all departments regarding guest requests and concerns to ensure exceptional service.
Ensure the safety and security of all guests in accordance with safety procedures and guidelines.
Requirements:
Customer-oriented approach with a friendly and professional demeanor.
Excellent communication skills, both verbal and written.
Strong attention to detail and organizational skills.
Flexibility, agility, and ability to work under pressure.
Ability to work independently as well as part of a team.
Proactive attitude with excellent organizational skills.
Ability to deliver exceptional customer service.
Must Have / Be:
Minimum of one (1) year experience as a Hotel Receptionist in the Front Office department.
Knowledge of Opera Property Management System (PMS).
Proficiency in Arabic language (speaking, writing, and reading

Skills Required