Job Description

Job Summary:

The Receptionist / Pre-Sales role is a dual-function position that involves managing the front desk and providing administrative support while also assisting the sales team with pre-sales activities. This role is crucial in creating a positive first impression for visitors and potential clients, handling inquiries, and supporting the sales process from initial contact to qualified leads.

Key Responsibilities:

Receptionist Duties:

Front Desk Management:

Greet and welcome visitors, clients, and prospects with a professional and friendly demeanor. Manage the front desk, ensuring it is tidy, organized, and well-stocked with necessary supplies. Answer, screen, and route incoming phone calls, providing basic and accurate information as needed. Handle general inquiries and direct visitors or calls to the appropriate department or staff member.
Administrative Support:

Manage incoming and outgoing mail, packages, and deliveries. Assist in maintaining office supplies inventory and ordering as necessary. Perform general clerical duties such as photocopying, filing, and managing correspondence.

Pre-Sales Support:

Lead Qualification:

Handle initial inquiries from potential customers via phone, email, or in person, qualifying them based on predefined criteria. Enter and update customer information in the CRM system. Generate and follow up on leads, ensuring they are routed to the appropriate sales representative.
Quotations:

Prepare quotations to be sent to customers. Follow up on quotations sent out.
Sales Coordination:

Assist in the preparation of sales presentations, proposals, and other sales materials. Support the sales team by gathering information and materials needed for sales pitches and meetings. Coordinate with the sales team to ensure smooth communication and scheduling with potential clients.
Customer Engagement:

Conduct initial product or service overviews for potential customers. Assist in responding to customer inquiries and provide detailed information about products and services. Engage with potential clients during events or presentations, representing the company professionally.
Miscellaneous:

Perform other duties as assigned by management, including special projects and cross-functional support tasks. Support marketing efforts by assisting with the organization of events, trade shows, and campaigns.

Qualifications:

Education:

Bachelor's degree in Business, Marketing, or a related field (Preferred).
Experience:

Previous experience in a receptionist or customer-facing role (1-3 years preferred). Experience in sales support or pre-sales activities is a plus. Familiarity with CRM software and sales processes is beneficial.
Skills:

Strong verbal and written communication skills with a customer-focused attitude.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to handle multiple tasks simultaneously and work in a fast-paced environment. Basic understanding of sales principles and customer service practices. High level of organization, attention to detail, and time management skills. Ability to work collaboratively with cross-functional teams.
Work Environment:

The role is primarily based in an office environment with regular interaction with clients and visitors. Regular office hours are 9:00AM to 6:30PM, Monday through Saturday, with occasional overtime or flexible hours as needed to meet sales targets.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

receptionist: 2 years (Preferred)
Language:

* English (Required)