Job Description

City One Tourism & Travel L.L.C

Location: Dubai, UAE

Job Title: Receptionist cum Admin and Sales Executive

Department: Front Office / Sales & Administration

Reports To: Sales Manager / Operations Manager

Job Summary

City One Tourism & Travel is looking for a motivated and professional Receptionist cum Admin and Sales Executive to be the first point of contact for clients and provide essential support to our administrative and sales teams. This hybrid role requires excellent communication skills, attention to detail, and a passion for customer service and tourism.

Key ResponsibilitiesReception & Front Desk:

Welcome and assist walk-in clients and visitors in a professional and friendly manner.

Handle incoming calls, emails, and inquiries regarding tour packages and travel services.

Maintain a tidy and organized reception area, ensuring a welcoming environment.

Schedule client appointments and coordinate with tour consultants and drivers.

Administrative Duties:

Maintain and update customer and booking records.

Assist with documentation related to visa processing, ticketing, and invoicing.

Manage office supplies, stationery, and administrative filing.

Support internal departments with coordination and clerical tasks.

Sales & Customer Service:

Present and promote the company's tour packages and services to potential clients.

Prepare customized itineraries and quotations for tourists (inbound and outbound).

Follow up on leads, close bookings, and maintain client relationships.

Cross-sell and upsell additional travel services such as hotel bookings, excursions, and airport transfers.

Requirements

Bachelor's degree or Diploma in Travel, Tourism, Hospitality, or Business Administration.

1-3 years of relevant experience in tourism, hospitality, or travel sales (UAE experience preferred).

Strong communication skills in English (Arabic or additional languages are a plus).

Proficiency in MS Office and familiarity with CRM systems.

Knowledge of UAE tourist attractions and visa procedures is an advantage.

Customer-focused, presentable, and organized with a team-oriented mindset.

What We Offer

Competitive salary and commission structure.

Exposure to international clients and a growing tourism market.

Dynamic and friendly work environment.

Career growth opportunities within the tourism sector.

Serve tea, coffee, and refreshments to staff and guests as required.

Job Type: Full-time

Pay: AED1,500.00 - AED2,000.00 per month

Language:

* Arabic (Preferred)