Job Description

JOB DESCRIPTION (ADMIN ASSISTANT)
We are seeking a motivated Receptionist/Admin Assistant to join our team at a Sports Academy in Abu Dhabi. The individual will play a crucial role in ensuring the smooth and efficient operation of the academy by providing administrative support, managing office tasks, and assisting with customer service. This position requires strong organizational skills, good communication abilities, and computer skills to ensure exceptional service to our students and their families.
Responsibilities
Administrative Support:

• Provide general administrative support to the academy, including answering phone calls, responding to emails, addressing WhatsApp inquiries and handling correspondence.
• Assist with scheduling appointments, managing calendars, and maintaining accurate records.
• Prepare and distribute documents, reports, and presentations as required.

Customer Service:

• Greet visitors, students, and parents, ensuring a friendly and professional atmosphere.
• Provide information and guidance on academy programs, services, and policies.
• Respond to inquiries, assist in resolving complaints, and address customer needs in a timely and professional manner.

Registration and Enrollment:

• Assist with student registration and enrollment processes, ensuring accurate and up-to-date information is collected while maintaining strict confidentiality of customer and financial information.
• Process payments, issue receipts, and maintain financial records related to student fees and memberships while maintaining confidentiality of information.
• Coordinate with the coaching staff to assign students to appropriate classes based on their skill level and age.

Records Management:

• Maintain student records and files, ensuring confidentiality and accuracy of information.
• Update and organize databases, including student profiles, emergency contacts, and medical information.
• Assist in maintaining inventory and ordering office supplies as needed.
• Adhere to data protection and privacy policies when handling student records and personal information.

Event and Program Support:

• Provide support during events, competitions, workshops, and other academy programs.
• Help with logistics, scheduling, communication, and registration for various events.
• Collaborate with the coaching staff and management to ensure successful event execution.

Office Management:

• Maintain office supplies inventory, place orders, and ensure the availability of necessary materials.
• Manage incoming and outgoing mail, packages, and deliveries.
• Help maintain a clean and organized office environment.

Additional Tasks:

• Perform any additional tasks as needed to support the smooth operation of the academy.
• Adapt to new responsibilities and assist in areas such as event coordination, marketing initiatives, or administrative projects as required.