Job Description

Key Responsibilities:

Reception & Front Desk Operations:

Supervise daily front desk activities, including check-in, check-out, and resident registration processes. Ensure accurate maintenance of resident records, ID logs, visitor passes, and room allocation. Respond to resident inquiries, concerns, and requests promptly and professionally. Coordinate with housekeeping, maintenance, transport, and catering teams to resolve resident issues and concerns efficiently.

Staff Supervision & Training:

Lead, supervise, and support receptionists and clerks on duty to ensure high service standards. Prepare duty schedules, monitor staff attendance, and ensure proper shift coverage. Train new reception staff on camp rules, systems, and customer service standards. Conduct performance reviews and provide ongoing coaching to ensure continuous improvement.

Resident & Visitor Management:

Enforce camp rules and regulations related to visitors, security, and use of common areas. Monitor resident movements, report absences, violations, or safety concerns. Act as the escalation point for resident complaints, disputes, or concerns, ensuring issues are resolved professionally and promptly.

Administration & Reporting:

Maintain updated occupancy lists, room assignment records, and monthly accommodation reports. Track and report issues related to facilities, security, or resident welfare to the appropriate departments. Ensure all documentation (passports, ID copies, contracts) is properly recorded, stored, and compliant with camp policies. Generate daily, weekly, and monthly reports as needed for internal use.

Safety & Compliance:

Ensure compliance with company policies, camp regulations, and local government requirements. Support and coordinate emergency procedures (e.g., fire drills, medical emergencies, evacuations) to ensure staff and resident safety. Maintain cleanliness and order in the reception area and common spaces to provide a welcoming environment.

Qualifications & Skills:

Education:

High school diploma or equivalent (degree or diploma in hospitality, business administration, or a related field is preferred).

Experience:

2-4 years of experience in reception/front desk roles, preferably in staff accommodation, labour camps, or hospitality environments.

Skills:

Strong supervisory and people management skills. Excellent communication skills, both verbal and written (English is essential; knowledge of Hindi, Arabic, or other languages is an advantage). Proficiency in MS Office (Word, Excel, Outlook) and camp management software (e.g., reservation or record-keeping systems). Strong problem-solving skills with the ability to remain calm under pressure and handle conflicts professionally. Knowledge of basic health, safety, and emergency procedures. Ability to multitask and manage competing priorities effectively.

Work Environment:

The role is based at the labour camp/staff accommodation reception area, with high interaction with residents, contractors, and service providers. Flexibility to work shifts, weekends, and public holidays is required based on camp operations. The Reception Supervisor must maintain a professional and approachable demeanor while managing high-volume interactions with diverse groups of people.
Job Types: Full-time, Permanent

Pay: QAR2,200.00 - QAR2,500.00 per month