Job Description

Reception Guest Services Agent
Job Location : Dubai, United Arab Emirates
:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest's feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationaries
• Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline

Requirements :

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

Experience :

• You will be likely to have minimum of one year experience in Reception department of a hotel.
• Knowledge of Opera (PMS).
• High School Diploma preferred.
• Arabic language is an advantage

Skills Required