Job Description

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Job Responsibilities:

• Ensure effective payment collection from individual customers and achieve 100% payment recovery.
• Responsible for monitoring the automated collection system for new rentals, extensions, customer journeys, invoices generation, statement of accounts and Non-Rental Charges.
• Manage outstanding balances of on-hire customers and minimize them proactively to avoid immobilization and forced collection.
• Preparing the invoices and closing the pending final invoice.
• Review daily new customer details in the system and escalate to the CX team if any documents are missing.
• Follow up daily with customers via phone calls, emails, and visits, while updating remarks in the aging report accordingly.
• Managing the system's agreement extension & back-end admin panel for monthly short-term customers.
• Manage refund Masterfile and process customer refunds promptly and accurately.
• Responsible for reconciling the customer's accounts, including receipt creation & allocation through automated & manual processes.
• Responsible for achieving the NPS score and target for customer retention.
• Handling customer queries & complaints positively and concluding with a permanent solution.
• Coordinate with GL Accountant or Accounts Manager to pass any JV's affecting other accounts and customer accounts.

Qualifications / Experience / Competencies:

• BS Accountancy degree or graduate in the related field is preferable.
• Minimum 2-3 years of relevant experience.
• Excellent interpersonal and communication skills.
• Comfortable working in a high-volume role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Proficient in Microsoft Office/Excel & Good computer skills.

About Us:
AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.
Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.
Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.
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Skills Required