Job Description

Location:

Abu Dhabi

Department:

Operations

Reports to:

CEO

Job Type:

Full-Time

Job Summary:

We are seeking a proactive, detail-oriented, and highly organized

Operations Manager

to oversee and streamline our real estate business operations. This role will serve as the backbone of our day-to-day functions, ensuring smooth internal processes, operational efficiency, and full support to the sales, marketing, HR, and finance teams. The Operations Manager will also play a vital role in client handling, team coordination, documentation, CRM management, and regulatory compliance.

Key Responsibilities:

Operational Oversight:

Supervise and optimize daily operations across departments including Sales, Marketing, HR, Accounts, and Listings. Oversee office maintenance, cleanliness, and the procurement of office supplies. Ensure company policies and operational procedures are followed by all employees.

Client & Developer Coordination:

Manage communication developers, and partner agencies. Monitor on Register clients on developer portals. Provide client support during roadshows, events, and open houses.

Managerial Responsibilities (Legal & Documentation Oversight):

Draft, review, and manage a variety of legal and operational documents, including but not limited to:

Agent-to-Agent Agreements

Referral Agreements

Memorandums of Understanding (MOUs) and Addendums

Offer Letters

Expressions of Interest (EOIs) and Know Your Customer (KYC) forms

Ensure accurate and organized maintenance of both digital and physical records of all contracts and legal documentation to support compliance and operational efficiency.

Team & Resource Coordination:

Monitors the coordination of driver schedules and track overtime. Support brokerage course enrolments and licensing processes. Keep the sales team informed about upcoming property events and project launches. Monitor the preparation client documentation and materials for new project launches.

Communication & Support:

Oversee and ensure timely handling of all inbound and outbound calls, as well as prompt responses to emails and client inquiries.

Serve as the primary liaison between internal departments and external stakeholders to facilitate effective communication and collaboration.

Coordinate and support logistics related to client registrations and agent activities for various events.

Implement directives from the CEO and manage special projects, ensuring alignment with organizational goals and timely execution.

Qualifications & Requirements:

Bachelor's degree in Business Administration or a related field. 4+ years of experience in operations management, preferably in the real estate sector. Strong organizational and multitasking skills. Experience with CRM systems (BETTRIX or similar). Excellent communication (verbal and written) and interpersonal skills. Knowledge of UAE real estate portals and developer procedures is a plus. High level of discretion, integrity, and professionalism. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Job Type: Full-time