Job Description

We are hiring: Real Estate Lead Quality Assurance Officer- Abu Dhabi

Providential Properties Management is seeking an experienced and highly detail-oriented

Lead Quality Assurance Officer

to oversee and enhance the quality of our real estate operations. This role is responsible for auditing leads, evaluating agent performance, monitoring CRM processes, and ensuring that all customer interactions meet company and industry standards. The ideal candidate will play a vital role in improving lead conversion, client experience, and operational consistency.

Key Responsibilities:

Lead and manage the quality assurance process for all real estate leads and agent interactions. Audit incoming leads daily to ensure proper classification, follow-up, and CRM accuracy. Monitor agent response time, lead handling, and communication quality. Identify performance gaps and recommend corrective actions to management. Develop, implement, and update lead-management SOPs and QA guidelines. Prepare weekly and monthly QA reports on lead performance, agent productivity, and process compliance. Train agents on CRM usage, lead-handling standards, and customer service quality. Ensure all work aligns with company policies and UAE real estate regulations. Collaborate closely with Sales, Marketing, and HR to improve overall operational efficiency. Proactively identify trends, issues, and opportunities to increase lead conversion rates.

Job Requirements:

Bachelor's degree in Business, Quality Management, Real Estate, or related fields. Minimum 1-3 years of experience in Quality Assurance, Sales Operations, or Real Estate Lead Management. Strong understanding of CRM systems and real estate lead pipelines. Excellent analytical, auditing, and reporting skills. Strong attention to detail with a proactive, problem-solving mindset. Excellent communication skills, both written and verbal. Ability to lead training and mentor sales teams. Experience in a real estate brokerage is highly preferred.

Salary Structure:

Up to 3500 AED

Send your cv to the following email:

hr@providentialproperties.ae

Location: Al Ghaith Holding Tower, Life Pharmacy Building, 1st Floor, Airport Road- Abu Dhabi

Job Type: Full-time

Pay: Up to AED3,500.00 per month

Application Question(s):

* Are you available to join immediately?