Job Description

Department : Research & Development

II .- MISSION

To assure our sales ambition in industry we need to have a strong technical team to support the key customers and our sales team.

The mission is to develop business at key accounts, in close collaboration with business development teams, by deploying high end technical expertise.

Together with the key account team, they manage projects by proposing and implementing innovative solutions on their lines and by troubleshooting issues at large account customers.

III.- KEY TASKS

Business development activities

- Identify new business opportunities at large account customers

- Turn new business opportunities into new products and sales and implement them on the customer's production lines

- Detect products at risk and define a clear action plan to protect our business

- Share insights on relevant finished goods, products that can be developed/implemented to develop our business at large accounts.

- Participate in strategic exercises to develop key account plans, in close collaboration with the key account manager

Delight customers:

- Frequent large account customer visits to maintain a strong relationship with the technical people

- Inspire customers with creative and differentiating finished goods taking into account the framework of an industrial production environment

- Share high end expertise with large account customers via presentations and seminars on our products, technologies and solutions

- Organize and/or give training sessions

- Participate and/or manage seminars & events in conjunction with Sales, Marketing and R&D. (TT,IPS,CID...)

- Trouble shooting at large account customers to support them in solving issues in their daily production in a timely manner

- Look proactively for possible cost reduction at large account customers using our innovative solutions

- Respect the quality and food safety standards of our customers and respect confidentiality

New product development and innovation

- Together with R&D team, develop new tailor made products, adapt existing ones & contribute to formulation of new products

- Contribute early on in the development process to product development for general market in close collaboration with the R&D and Marketing department

- Use an analytical approach (Recipe Additive Process) to understand possible deviations and to prepare the test plan for successful implementation

- Drive development projects from initiation to sales (SANCOC based)

- Give technical advice on the product characteristics that need to be taken into account in the product development process. Advise on how the products are being used and how they can the customers' life easier

- Translate guidelines and new developments from the head-quarters towards the local market

Build and share knowledge and experience

- Help colleagues and customers build technical knowledge on Puratos products,

technologies and solutions

- Stay up to date on new technologies, machinery/equipment, trends and techniques and share with other application specialists/technical advisors/R&D

Support Innovation Center/IBCC/R&D Lab organization

- Keep the Innovation Center in a perfect state on a day-to-day base (through 5S implementation)

- Look for relevant industrial equipment

- Assure premium performance by designing standardized baking tests

- Inform the purchase responsible about raw materials needed for tests/industrial demo's...

- Report all food safety and quality issues to N+1 and/or quality responsible and take immediate action as defined by the quality procedures

Technical administration

- Follow-up and report customer activities in CRM and reporting tools

- Build accessible project documentation by using project management tools, formulation sheets, visit templates, test templates...

Job Types: Full-time, Permanent

Pay: AED7,000.00 - AED11,000.00 per month

Application Question(s):

DO you have experience as a R&D Manager in Bakery/Cakes? How many years of experience do you have? Are you willing to travel across different countries? Do you have experience in Bakery / Cakes? Are you in UAE or out of UAE? Are you willing to join immediately? * Do you speak, read and write Arabic?