Job Description

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Role: Sales Coordination
Location: ADIB@Work, Retail Banking Division
Role Purpose:
To provide full coordination to managing processes, ensuring streamlined workflows and alignment on service delivery, administrative and analysis support to the unit in the processing of MIS and enablement functions
Key Accountabilities of the role * Provide support across work streams within the unit and coordination ensuring consistency and alignment in processes.

• Effective MIS reporting standards ensuring Track and record daily activity reports for A@W ensuring detailed reporting standards and data maintenance.
• Furnish periodic performance trend analysis, dashboards to management
• Provide support on all enablement functions and administrative activities to ensure smooth functioning within the unit. Manage all follow ups with internal stakeholders
• Review existing internal processes and provide support in streamline of reporting review service standards, service level agreements, standard time for processing and conduct service quality health checks and internal quality audits to ensure adherence to required service standards for quality service delivery and compliance to standard operating procedures for operational health. Handling the Quality Assurance Audit Program.
• Handle assigned projects or activities for business as required
• General administrative support for the department in documentation, manual and materials.

Specialist Skills / Technical Knowledge Required for this role: * Advanced MS Office skills

• Through knowledge of ADIB's Retail Banking products & services
• Good Knowledge of UAE banking practices , regulations & operational risks
• Good knowledge of service standards and service level agreements
• Process analysis and flow charting skills
• BPR & Project Management Skills
• Presentation skills
• Computer & report writing skills
• Management Information skills

Skills Required