Job Description

Position:

Quality Supervisor

Company:

Nejoum Al Jazeera

Location:

Sharjah, UAE

Company Overview

Nejoum Al Jazeera is committed to simplifying car transportation services, specializing in facilitating key stages such as buyer accounts, towing, shipping, clearance, and tracking. Operating tirelessly, the company ensures seamless processes for clients looking to ship cars from American auctions. With a dedication to efficiency and customer satisfaction, Nejoum Al Jazeera provides end-to-end solutions, ensuring high-quality service throughout the transportation journey.

Role Overview

We are seeking a reliable and experienced

Quality Supervisor

to oversee and enhance quality assurance and control processes across NAJ's operations. This role is critical for ensuring operational excellence, regulatory compliance, and high customer satisfaction. The ideal candidate will monitor procedures, identify and resolve non-conformities, and lead initiatives to continuously improve quality standards.

Key Responsibilities

Develop, implement, and maintain quality assurance protocols, policies, and procedures. Supervise and guide QA inspectors, technicians, and related staff. Conduct regular inspections and audits to verify compliance with company standards and ISO requirements. Monitor operational processes, identify errors or non-conformities, and recommend corrective actions. Investigate customer complaints and ensure timely resolution. Analyze quality metrics, performance statistics, and root causes of service failures to drive continuous improvement. Develop and implement quality control plans, checklists, and improvement initiatives. Facilitate training programs on quality standards, ISO practices, and business improvement tools. Maintain quality documentation, including manuals, reports, policies, procedures, and CAPA actions. Benchmark internal and external processes to ensure adherence to best practices. Support operational departments in developing policies, procedures, operational plans, and performance indicators. Drive company-wide quality improvement initiatives, including the 'I Suggest' and TQM programs.

Qualifications and Skills

5-7 years of experience in quality control, quality assurance, or operational process improvement. Experience in car shipping operations, logistics, and shipping policies preferred. Strong knowledge of ISO standards (ISO 9001 certification preferred). Bachelor's degree in Quality Management, Business Administration, or a related field. Certification in Quality Control or Quality Assurance is a strong advantage. Proven leadership, coaching, and team management abilities. Excellent analytical, problem-solving, and organizational skills. Strong communication and interpersonal skills; ability to influence and persuade teams. Attention to detail, results-driven, and self-motivated. Fluent in English and Arabic (mandatory).

Benefits

Professional training and development opportunities Supportive and collaborative work environment Clear career growth within the company
Job Type: Full-time

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Required)
Language:

Arabic (Required) * English (Required)