Job Description

Job Summary:

We are seeking a highly organized and proactive

Performance & Quality Supervisor

to join our team and help drive operational excellence. This role focuses on ensuring top-quality customer experiences, addressing team performance gaps, and enhancing daily operations across the shop. You will work closely with all departments to uphold our standards, listen to staff feedback, and support the continuous improvement of our service and workflow.

Key Responsibilities:Customer Service & Quality Assurance

Monitor and evaluate customer service standards across all areas of the shop. Ensure daily operations meet or exceed brand expectations for service, cleanliness, and presentation. Resolve service issues quickly and efficiently, ensuring long-term solutions.

Sales Growth & Creativity

Proactively provide

ideas and suggestions to increase sales and footfall.

Contribute creative input for product presentation, promotions, and in-store customer experience. Collaborate with the team to identify and implement improvements that enhance both revenue and customer satisfaction.

Staff Performance & Engagement

Be a key point of contact for staff feedback and concerns. Monitor team performance, communication, and attitude on the floor. Support training efforts and encourage a positive, productive work culture.

Operational Oversight

Observe workflows and identify areas for improvement or support. Ensure proper implementation of SOPs and owner directives. Assist in tracking stock levels, cleanliness, and operational readiness.

Reporting & Administrative Duties

Prepare daily and weekly performance reports for the owner. Maintain quality control logs, staff feedback records, and service improvement plans. Must be proficient in

Microsoft Word and Excel

to generate structured reports, evaluations, and action plans.

Requirements:

Minimum of 3 years of experience in operations, quality control, customer experience, or F&B leadership roles. Proficiency in

Microsoft Word and Excel

is a

must

. Strong organizational skills and the ability to observe, analyze, and act on performance gaps. Excellent communication and problem-solving skills. Ability to think creatively and contribute ideas to improve both sales and service.

Preferred Qualifications:

Experience in coffee shops, boutique hospitality, or premium retail environments. Passion for food, beverage, and innovation in customer experience.
Job Type: Full-time

Pay: QAR6,000.00 - QAR7,000.00 per month

Application Deadline: 27/07/2025