Quality Assurance Executive (call Center)
Dubai, United Arab Emirates
Job Description
:
Role Title: Contact Center Quality Assurance Executive
Work location: Al Zahia , Sharjah
Work Type: Outsourced, Full time, On-site
Working Days: 6 days of the week, 1 day off
The Contact Center Quality Assurance Executive is required to perform below tasks:-
\xc2\xb7 Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
\xc2\xb7 The QA will monitor inbound and outbound calls, chat and email responses.
\xc2\xb7 Track customer service and conformity as per company policies and procedures
\xc2\xb7 The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company\xe2\x80\x99s customer service experience
\xc2\xb7 Participates in the design of call monitoring formats and quality standards
\xc2\xb7 Performs call monitoring and provides trend data to site management team
\xc2\xb7 Uses quality monitoring data management system to compile and track performance of team
\xc2\xb7 Performs monitoring of customer care email responses
\xc2\xb7 Coordinates and facilitates call calibration sessions for call center staff
\xc2\xb7 Provides feedback to the call center manager
\xc2\xb7 Prepares and analyses internal and external quality reports for management staff review.
Interested candidates, kindly share your cv on with email subject as \'QA Executive\'
Requirements
Role Title: Contact Center Quality Assurance Executive
Work location: Al Zahia , Sharjah
Work Type: Outsourced, Full time, On-site
Working Days: 6 days of the week, 1 day off
The Contact Center Quality Assurance Executive is required to perform below tasks:-
\xc2\xb7 Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
\xc2\xb7 The QA will monitor inbound and outbound calls, chat and email responses.
\xc2\xb7 Track customer service and conformity as per company policies and procedures
\xc2\xb7 The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company\xe2\x80\x99s customer service experience
\xc2\xb7 Participates in the design of call monitoring formats and quality standards
\xc2\xb7 Performs call monitoring and provides trend data to site management team
\xc2\xb7 Uses quality monitoring data management system to compile and track performance of team
\xc2\xb7 Performs monitoring of customer care email responses
\xc2\xb7 Coordinates and facilitates call calibration sessions for call center staff
\xc2\xb7 Provides feedback to the call center manager
\xc2\xb7 Prepares and analyses internal and external quality reports for management staff review.
Interested candidates, kindly share your cv on with email subject as \'QA Executive\'
Benefits
Visa and Medical Insurance
Role Title: Contact Center Quality Assurance Executive
Work location: Al Zahia , Sharjah
Work Type: Outsourced, Full time, On-site
Working Days: 6 days of the week, 1 day off
The Contact Center Quality Assurance Executive is required to perform below tasks:-
\xc2\xb7 Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
\xc2\xb7 The QA will monitor inbound and outbound calls, chat and email responses.
\xc2\xb7 Track customer service and conformity as per company policies and procedures
\xc2\xb7 The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company\xe2\x80\x99s customer service experience
\xc2\xb7 Participates in the design of call monitoring formats and quality standards
\xc2\xb7 Performs call monitoring and provides trend data to site management team
\xc2\xb7 Uses quality monitoring data management system to compile and track performance of team
\xc2\xb7 Performs monitoring of customer care email responses
\xc2\xb7 Coordinates and facilitates call calibration sessions for call center staff
\xc2\xb7 Provides feedback to the call center manager
\xc2\xb7 Prepares and analyses internal and external quality reports for management staff review.
Interested candidates, kindly share your cv on with email subject as \'QA Executive\'
Requirements
Role Title: Contact Center Quality Assurance Executive
Work location: Al Zahia , Sharjah
Work Type: Outsourced, Full time, On-site
Working Days: 6 days of the week, 1 day off
The Contact Center Quality Assurance Executive is required to perform below tasks:-
\xc2\xb7 Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
\xc2\xb7 The QA will monitor inbound and outbound calls, chat and email responses.
\xc2\xb7 Track customer service and conformity as per company policies and procedures
\xc2\xb7 The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company\xe2\x80\x99s customer service experience
\xc2\xb7 Participates in the design of call monitoring formats and quality standards
\xc2\xb7 Performs call monitoring and provides trend data to site management team
\xc2\xb7 Uses quality monitoring data management system to compile and track performance of team
\xc2\xb7 Performs monitoring of customer care email responses
\xc2\xb7 Coordinates and facilitates call calibration sessions for call center staff
\xc2\xb7 Provides feedback to the call center manager
\xc2\xb7 Prepares and analyses internal and external quality reports for management staff review.
Interested candidates, kindly share your cv on with email subject as \'QA Executive\'
Benefits
Visa and Medical Insurance
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Job Detail
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Job IdJD1636139
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned