Job Description

1. ROLE PURPOSE

The Public Relations Officer (PRO) is responsible for managing and executing all government-related processes for the company, ensuring full compliance with DMCC regulations and UAE labour, immigration and corporate requirements.
The role supports the HR Head in all employee life-cycle processes related to visas, licensing, regulatory renewals and document control.

2. KEY RESPONSIBILITIESA. DMCC & Trade Licence Management

Manage

DMCC Portal

operations including licence renewals, amendments, establishment card renewal, and all regulatory updates. Handle company document updates including shareholders, managers, UBO declarations, data changes, and approvals. Ensure timely renewal of licence, establishment card, flexi-desk/office lease and all compliance submissions.

B. Employee Visa & Immigration Processing

Process new employee visas, entry permits, E-channels, medical tests, Emirates ID applications and stamping. Coordinate visa renewals and cancellations in coordination with HR. Maintain detailed tracking of all visas, expiry dates and renewal schedules. Handle dependent/ family visa applications where required (fee collection, documentation, scheduling). Ensure full compliance with

UAE immigration laws

and DMCC guidelines.

C. HR Support & Employee Onboarding Assistance

Support HR during new joiner onboarding by preparing required immigration documents. Coordinate with employees for medicals, EID biometrics, appointments and document submissions. Provide continuous updates to HR on visa progress, issues, timelines or changes.

D. Government Relations & Compliance

Serve as the primary point of contact with:

DMCC Authority

Immigration

Dubai Police

Emirates ID Authority

Dubai Courts (if needed)

Banks (for attestations)

Handle attestations, notarisation, Power of Attorney requests and other legal documentation. Maintain compliance calendars for DMCC submissions, ESR, UBO, and corporate filings in coordination with HR & Finance.

E. Administrative & Document Management

Maintain employee files, government receipts, visa copies, employment contracts and attestations. Ensure accurate tracking sheets for: Employee visas Dependent visas Passport renewals Emirates ID expiry Establishment card Trade licence renewal Prepare monthly reports for HR Head outlining progress, compliance and pending tasks.

F. Vendor Coordination

Work with courier companies, typing centers, medical centers and business service providers. Negotiate service fees when possible to reduce operational costs.

3. QUALIFICATIONS & EXPERIENCE

Minimum

3-5 years

UAE experience as PRO in a

DMCC company

(mandatory). Strong knowledge of DMCC Portal, Immigration, E-channels, and UAE Labour regulations. Experience handling full visa cycle independently. Valid UAE Driving License (mandatory).

English and Hindi fluency

; Arabic is an advantage. Strong documentation and process-tracking skills.

4. COMPETENCIES

Strong communication & government liaison skills High accuracy in documentation Time management & ability to work under tight deadlines Professional behaviour and confidentiality Ability to work independently and manage multiple processes Excellent customer service attitude towards employees

5. KEY PERFORMANCE INDICATORS (KPIs)

100% on-time visa processing (new, renewal, cancellation) 100% compliance for all DMCC and corporate renewals Zero fines, delays or violations Accurate monthly reporting to HR Head Employee satisfaction with PRO support Cost-effective management of vendors and typing services

6. REPORTING STRUCTURE

Public Relations Officer (PRO)

?

Reports to: Head of HR

Works closely with:

HR Operations Finance (for payments & budgets) Admin Senior Management
External coordination with:

DMCC Immigration Emirates ID Authority Dubai Police Banks MOHRE (if needed) Courier & typing center partners

7. WORKING HOURS & REQUIREMENTS

Office-based role with Government visits as needed. Must be available for urgent tasks such as emergency visa issues, police clearance, or immediate DMCC filings.
Job Type: Full-time

Pay: AED7,000.00 - AED9,000.00 per month

Application Question(s):

If selected, within how many days you can join ?
Experience:

DMCC: 3 years (Required)
Language:

Hindi and English Fluenty (Required)
License/Certification:

* UAE Driving License (Required)