Job Description

Public Relation Officer -

Homecare Services (Emirati National

)
Company: Regency Home Health Care Center LLC
Location: Dubai, UAE

About Us
Healthisoon by Regency Home Health Care Center LLC is a forward-thinking healthcare organization dedicated to providing patient-centered care by blending innovative Digital Therapeutics (DTX) with traditional care models. Through our integrated healthcare platform, we leverage IoMT (Internet of Medical Things), Telehealth, and conventional medical practices to empower individuals in managing their health effectively. Our mission is to deliver efficient, technology-driven, and high-quality care in the comfort of patients' homes.

Job Purpose:

The Public Relations Officer (PRO) will serve as the primary point of contact between the Home Health Care Center and patients' families. The role focuses on

effective communication, coordination, issue resolution, and relationship management

to ensure patient and family satisfaction while supporting smooth service delivery.

Key Responsibilities: Patient & Family Coordination

Act as the

main liaison between the home care center and patients' families

. Communicate care plans, schedules, service updates, and changes clearly and professionally. Coordinate

admissions, service initiation, modifications, and discontinuation

with patient families. Address concerns, feedback, and complaints from families and ensure timely resolution.

Communication & Relationship Management

Build and maintain

positive relationships

with patients and their families. Ensure families are informed about

policies, procedures, and service terms

. Handle sensitive situations with empathy, professionalism, and cultural awareness.

Operational Coordination

Coordinate with

medical, nursing, physiotherapy, and operations teams

to align patient care with family expectations. Assist in scheduling visits and resolving service-related issues. Support smooth transitions during caregiver changes, leave coverage, or emergencies.

Documentation & Reporting

Maintain accurate records of patient communications, requests, and complaints. Prepare reports on patient feedback and service issues for management review. Ensure proper documentation and consent forms are communicated and acknowledged by families.

Support & Compliance

Ensure all communications align with

DHA regulations, patient confidentiality, and company policies

. Assist during inspections, audits, or family meetings when required. Represent the company professionally in meetings with patient families.

Qualifications & Requirements:

UAE National (Emirati) - Mandatory

Bachelor's degree or relevant qualification preferred. Experience in

patient relations, customer service, or healthcare coordination

preferred. Strong understanding of

home health care services

is an advantage. Excellent communication skills in

Arabic and English

. Ability to manage complaints, expectations, and sensitive situations professionally.

Skills & Competencies:

Strong interpersonal and communication skills Empathy and cultural sensitivity Conflict resolution and problem-solving abilities Organizational and coordination skills Professional appearance and conduct
Job Type: Full-time

Pay: From AED6,000.00 per month