Job Description

Job Overview

The PT Coordinator plays a key role in managing the day-to-day operations of the Personal Training department. This position ensures smooth coordination between clients, trainers, and management while supporting client satisfaction, department organization, and overall performance.

Key Responsibilities

Client Support & Scheduling

Serve as the main point of contact for all personal training clients. Schedule assessments, consultations, and PT sessions. Match clients with trainers based on fitness goals and availability. Follow up with clients to ensure progress and satisfaction.

Personal Trainer Coordination

Maintain and update trainers' schedules and availability. Communicate session changes, cancellations, and updates to trainers. Track trainer performance, session counts, and department targets. Support trainers with administrative tasks and requests.

Administrative & Operational Tasks

Manage PT packages, billing, renewals, and documentation. Track client attendance, session usage, and expiration dates. Ensure accurate and organized records for all PT activities.

Sales & Customer Service

Provide information on PT programs, pricing, and promotions. Assist in selling packages and upgrades. Follow up on new leads and potential PT clients. Maintain a high standard of customer service at all times.

Fitness Department Support

Assist with workshops, events, and special fitness programs. Ensure the PT area is clean, organized, and well-maintained. Support onboarding of new trainers with processes and system guidance.

Skills & Preferred Experience

Strong customer service and communication skills. Excellent organizational and multitasking abilities. Experience in a gym, fitness studio, or customer service role. Background in administrative coordination or sales. Proficiency in scheduling software, CRM systems, or fitness club management tools. Basic understanding of fitness terminology and training concepts. Ability to manage schedules, client records, and PT package documentation. High level of professionalism, reliability, and attention to detail. Ability to work both independently and collaboratively with trainers and management. CPR/AED certification (preferred but not mandatory).

Benefits

Competitive salary with attractive incentive opportunities. Full access to all gym facilities. Supportive, motivational team environment. Opportunities for ongoing learning and career development. Ability to build and grow a strong personal client portfolio.
Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month