JOB PURPOSE
To perform day-to-day operational and administrative duties and support managers in delivering high quality service to all clients in order to ensure customer satisfaction and the smooth and effective operation of property services with minimal financial, operational and reputational risk
GROUP
Group Business Services
JOB FAMILY
Property Services.

KEY WORKING RELATIONSHIPS:

1. Line Manager
To provide business updates, advise of any issues and seek appropriate direction
Daily
2. Internal Stakeholders
To provide required support and seek assistance on property related issues effecting customer service standards
Daily
3. Landlords/Clients
To address/resolve/escalate issues raised
Ad hoc
FINANCIALS MANAGED (if any)
APPROXIMATE NUMBER OF DIRECT REPORTS
0
TOTAL SIZE OF TEAM
0

ACCOUNTABILITIES:

1.Leasing Services
Execute the activities deriving from the strategy for all leasing related operations / functions for the segment of properties managed in compliance to relevant policies and procedures in order to ensure maximum occupancy and customer satisfaction.

2.Tenant Services
Support client decisions through outlining and providing property services products and alternatives, understanding customer needs and referring to the relevant internal parties in order to act upon potential business opportunities

3.Management Support
Support managers to maintain and update property services registers, documentation, contracts and systems to ensure the department complies with documentation standards and the smooth and effective operation of the property services businesses.

4.Relationship Management
Act as first point of contact for incoming correspondence and interaction with external stakeholders to ensure stakeholder queries and communications are handled professionally and forwarded to the relevant internal party for action.

5.Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

6.Self-Management
Manage self in line with the bank\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES:

Minimum Experience
At least 1 year of experience in a sales/operations area of a property management business with customer relationship management in sustainable business relationships
Minimum Qualifications
A Diploma in Property Management or Marketing or equivalent from a recognised College
Professional Qualifications
Knowledge and Skills
Planning and presentation skills
Written and spoken Arabic and English

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