Job Description

Description:

Job Title: Project & Governance Manager
Department : Retail Banking Operations, Project & Transformation
Direct Supervisor : VP, Head of Digital Transformation, Project Management & Quality Control
Pay Band : K
Job Purpose
- Project & Governance Manager is responsible for initiating, planning, and managing projects from start to finish. This includes defining project scopes, setting objectives, and ensuring that all projects are completed on time, within scope, and within budget.
- Ensuring all projects adhere to regulatory requirements and internal policies, maintaining high standards of quality and compliance. This includes responsibilities related to Risk Control Self-Assessment (RCSA), Operational Risk Management (ORM), Business Impact Analysis (BIA), Business Continuity Planning (BCP), and reconciliation support.
- Act as the main point of contact between internal teams and external stakeholders, maintaining effective communication and managing relationships to ensure project alignment with business goals.
- Identifying potential risks and developing strategies to mitigate them is a critical part of their job. This helps in minimizing project disruptions and ensuring smooth execution.
- Track project performance using various tools and techniques, ensuring that any deviations from the plan are addressed promptly. They also maintain comprehensive project documentation.
- Ensuring that all projects comply with regulatory requirements and internal policies, and that the quality of deliverables meets the set standards.
Dimensions : Operating Budget
Number of Staff 1
Capital Exp. Budget Other
Key Result Areas
- Ensuring projects are completed on time, within scope, and within budget. This involves meticulous planning, execution, and monitoring of project progress.
- Uphold high standards for all deliverables, ensuring adherence to regulatory requirements and internal policies. This includes responsibilities related to Risk Control Self-Assessment (RCSA), Operational Risk Management (ORM), Business Impact Analysis (BIA), Business Continuity Planning (BCP), and reconciliation support.
- Managing relationships with stakeholders, including clients, team members, and senior management, to ensure their needs and expectations are met.
- Identifying, assessing, and mitigating risks throughout the project lifecycle to minimize potential disruptions.
- Tracking and reporting on key performance indicators (KPIs) to measure project success and identify areas for improvement.
5 Operating Environment, Framework and Boundaries, Working Relationships
- The Project & Governance Manager in Retail Banking Operations works within a dynamic and highly regulated environment. This includes managing projects that align with the strategic goals of the retail banking sector while ensuring compliance with regulatory requirements and internal policies. The role requires staying updated with industry trends, regulatory changes, and technological advancements to effectively manage projects and governance processes.
- Define the scope within which the manager operates, including specific units, subsidiaries, and functions within the retail banking operations. This ensures clear responsibilities and efficient resource allocation.
- Focus on the specific activities and processes within the retail banking operations, optimizing performance and compliance. This includes defining tasks related to Risk Control Self-Assessment (RCSA), Operational Risk Management (ORM), Business Impact Analysis (BIA), Business Continuity Planning (BCP), and reconciliation support.
- Establishes the structure, authority, and processes for decision-making and oversight. This includes ensuring that all projects comply with regulatory requirements and internal policies, maintaining high standards of quality and compliance.
- Collaborate with various internal teams, including project teams, risk management, compliance, and operations, to ensure project alignment with business goals and regulatory requirements.
- Act as the primary liaison with external stakeholders, such as clients, regulatory bodies, and vendors, maintaining effective communication and managing relationships to support project success.
- Report to and work closely with senior management to provide updates on project progress, risks, and compliance issues, ensuring alignment with the organization's strategic objectives.
6 Problem Solving
- Proactively identifying potential risks related to projects and operations, such as regulatory changes or operational disruptions, and developing strategies to mitigate these risks. This includes responsibilities related to Risk Control Self-Assessment (RCSA) and Operational Risk Management (ORM).
- Ensuring all projects and operations comply with evolving regulatory requirements. This involves staying updated with industry regulations and implementing necessary changes to maintain compliance.
- Efficiently allocating and managing resources (human, financial, and technical) to address project needs and overcome resource constraints.
- Managing relationships and communication with various stakeholders, including internal teams and external partners, to align project goals and resolve conflicts.
- Continuously tracking project performance using key performance indicators (KPIs) and making necessary adjustments to address any deviations from the plan.
- Developing and implementing Business Continuity Planning (BCP) and Business Impact Analysis (BIA) to ensure operations can continue smoothly in the event of disruptions.
7 Decision Making Authority & Responsibility
- The Project & Governance Manager has the authority to make key decisions related to the planning, execution, and completion of projects. This includes defining project scopes, setting objectives, and managing resources.
- Authority to identify, assess, and implement strategies to mitigate risks associated with retail banking operations. This includes decisions related to Risk Control Self-Assessment (RCSA) and Operational Risk Management (ORM).
- Ensuring that all projects comply with regulatory requirements and internal policies. The manager has the authority to make decisions to uphold high standards of quality and compliance, including Business Impact Analysis (BIA), Business Continuity Planning (BCP), and reconciliation support.
- Authority to manage relationships and communication with internal teams and external stakeholders, ensuring alignment with business goals and resolving conflicts as needed.
- Overseeing the initiation, planning, execution, and completion of projects, ensuring they are delivered on time, within scope, and within budget.
- Acting as the main point of contact between internal teams and external stakeholders, maintaining effective communication and managing relationships to align projects with business goals.
8 Knowledge, Skills and Experience
- Understanding the intricacies of retail banking processes, products, and services.
- Familiarity with banking regulations and compliance requirements.
- Knowledge of risk management frameworks, including Risk Control Self-Assessment (RCSA) and Operational Risk Management (ORM).
- Understanding of Business Impact Analysis (BIA) and Business Continuity Planning (BCP).
- Knowledge of various project management frameworks such as Agile, Waterfall, and hybrid approaches.
- Ability to lead and motivate a team, manage conflicts, and drive project success.
- Strong verbal and written communication skills to effectively interact with stakeholders at all levels.
- Proficiency in identifying issues, analyzing problems, and implementing effective solutions.
- Efficiently managing time and prioritizing tasks to meet deadlines.
- 8+ years of experience in managing projects, preferably within the banking or financial services sector.
- Proven experience in managing relationships with various stakeholders, including clients, vendors, and internal teams.
- Experience in managing project budgets and financial resources. Enable Skills-Based Hiring No