UAEN Project Administrator RSD |Retail | Marks & Spencer | DFC

Overview of the role

Systematic planning, implementing, monitoring, and revision of all the channels of communication between stores and regional office. It also includes the organization and dissemination of new communication directives connected with all different departments of Marks and Spencer.

Communications with Store manager\xe2\x80\x99s, employees and stakeholders to keep them informed of company developments. To create strategies to increase employee awareness, engagement and to promote productivity contributes to the sales plan through the delivery of effective reporting and IT systems.

What you will do

Sales & Reporting

• Uses the business daily, weekly and monthly MI to understand store performance in line with the Operations Plan and KPI\xe2\x80\x99s.
• Support business to make discernible differences across the operations with accurate and insightful data analysis.
• Demonstrate knowledge of and experience with software tools to create, edit, and analyse complex reports, graphs, and presentations. Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information.

Service

• Delivers great service for our customers and acts as a role models \xe2\x80\x98\xe2\x80\x9d Doing the Right Thing\xe2\x80\x99 and living our Values in retail \xe2\x80\x9cInspiration\xe2\x80\x9d \xe2\x80\x9cInnovation\xe2\x80\x9d \xe2\x80\x9cIntegrity\xe2\x80\x9d and \xe2\x80\x9cIn Touch\xe2\x80\x9d
• Ensures right people in the right place, at the right time and reacts daily to meet the needs.
• Prepares and provides all retail MI and delivers on time in line with agreed SLA\xe2\x80\x99s
• Responds to and deals with internal and external customer queries, concerns and complaints

Cost

• Investigates & manages all financial systems to maintain accuracy, drive efficiency and provides advice & solutions where necessary to maintain data integrity.
• Provides evidence to stores to drive actions required to reduce stock and cash losses.
• Monitors the shrinkage action planning process and assists in the identification, protection and improvement of stock loss across the store.
• Provides productivity data, reviews and makes recommendation leading to improve Business targets

People & Communications

• Support Operations Manager in communicating and cascading key messages to store team members.
• Monitors stores\xe2\x80\x99 staffing model reflects store activity; makes recommendations to utilise the maximising resource process to ensure right people, right place, and right time.
• Ensures the retail communication plan is delivered on time through the working week framework.

Bayt