votre r\xc3\xb4le

mission / role purpose

He or she manages the delivery of customer engagements for Orange. Responsible for managing the professional services organization for UAE and Qatar. Acts as primary interface to the customer, vendors and all Orange personnel associated with the program.

The professional services leader is also responsible for growing the business within the CBU both organically and by identifying new opportunities.

key accountabilities

key result / decision areas (outcomes)

• Professional Services Delivery Excellence

• Represent the professional services team as the delivery leader for UAE and Qatar.
• Direct project delivery including regional project progress tracking, change control, and the overall governance process.
• Ensure effective program governance is in place to allow for successfully program delivery and governance.
• Represent Orange in a positive way and work with account management to build the relationship with customers to enable future business growth.
• Ensure revenue and PnL are prepared and maintained.
• Measure delivery performance and take corrective action where necessary.

• Business Development

• Responsible for account business development within UAE and Qatar.
• Enabling new account pursuit activities with the sales force including solution conceptualization, project and implementation sizing, writing SOWs and obtaining client signature and support.

Responsible for a monthly project focused revenue and booking forecast. Responsibilities include interfacing with sales and clients to define the iterative components of the overall solution roadmap, estimating project cost & duration, and managing opportunities through the financial forecast cycle. * Facilitate services pipeline growth by actively listening for and capturing new services opportunities in target accounts.

• Coaching and Mentoring

• Supporting Program Directors, Lead Architects and Consultants in the development of their consulting and client presentation skills.
• Ensure the team has clear understanding of the trainings and certifications required to achieve the desired business outcome.

• Cost Management

• Evaluates new methods for controlling, reporting and managing budgets and related costs.
• Plan, allocate and manage budgets and P&L.
• Give forewarning of any deviations from budget.
• Provide tender support for estimating and bid process.
• Seek approval from the sponsor for any anticipated expenditure above the budget.

• Human Resources Management

• Lead in all HR activities for the PS team within the covered region.
• Use strategies to promote team effectiveness, morale and productivity.
• Ensure the team owns the goals of the regions projects and they are willing to extend themselves to meet the goals.
• Onboard and Mentor new hires to ensure they are aligned with the overall Orange business strategy and the MEA strategy.

Dimensions

Customer centric approach

Communication and reporting management

Processes development, documentation and optimization

Contract, quality, efficiency and service level management

P&L management

People Management

votre profil

Skills

Communication skills.

Excellent Financial and analytical experience.

Organizational skills.

Ability to prioritize projects and/or deliverables.

Strategic planning abilities.

Ability to lead, motivate and team.

CEO and CxO reporting experience

, skills, certifications, and experience

knowledge and abilities

Understanding of Orange Business products, processes & tools and the associated organizations

Organisation, co-ordination, communication, presentation, synthesis and reporting skills

Open mindset, willing to discover new areas in a complex environment

Customer focused with strong interpersonal skills.

Team player, used to work with different cultures and to work in a virtual matrix team environment.

Ability to innovate and find improved ways of doing things

Experience with process developments and optimization

Strong industrialization spirit

Good understanding of the telecoms and IT industries.

Integrating project work with Knowledge Management concepts and principles

Ability to work under pressure

Business and financial orientation

Excellent knowledge of written and spoken English language

Expert in MS office suite

education, qualifications, and certifications

Degree in business, science (or other relevant area), engineering or equivalent relevant experience with a demonstrable commitment to self-development

Financial background is a must

CMM/CMMI, PMP or PgMP or Prince2 or MSP (or internal PM certifications), Six Sigma certifications

experience

Minimum of 20 years of customer facing experience in the IT industry

Minumum of 5 years of experience in people management role

Experience in working in and international environment with geographically distributed teams.

Experience at developing, documenting and optimizing processes

Experience at communication and reporting to company executives

le plus de l\'offre

entit\xc3\xa9

International Zone

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contrat

CDI

Orange