Job Description

Job Title Professional Health Representative

Description

POSITION TITLE: Professional Health RepresentativeJOB FAMILY: Healthcare EngagementLOCATION:Abu Dhabi - UAECLUSTER: GulfREPORTS TO POSITION TITLE: Category Manager, Inflamation & Immunology - GulfPOSITION SUMMARY: The Health Representative - Hybrid position is responsible for maximizing the sales of products through the different sales & promotion activities within a certain geographic territory leveraging digital channels as well as F2F, to achieve set target objectives.His/her promotional orientation (i.e., Rx sales targets) will be to create better customer experience.Tasks are performed under the general direction of the Sales/Category Manager; however, the incumbent is fully responsible for the business and financial results of his or her geographical territory.POSITION RESPONSIBILITIES: Engage on promotional science-based brand messages where product could support HCP in meeting patient need Engagement is also focused on broader range of content (e.g. disease state)Acts as key POC for seamless (compliant) reactive only connection to Pfizer SMEs and resourcesResponsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selectionVisits physicians to help them manage their patient's disease using Pfizer products.Distributes knowledge using guidelines through product samples, marketing literature, clinical trials related to his products to help physicians and other healthcare professionals take the best decisions.Follows-up with HCP (KOL, physicians, pharmacists, or any other party having impact on the business), to gather feedback and questions regarding experience with Pfizer products.Provides approved information to HCP on Pfizer products, e.g., proper medical usage, dosage amounts and side effects.Enlists Pfizer products in the formulary of institutionsProvides feedback to sales management on customer requests, responses to promotions and product access. Also update on changes in the health care system or hospital structure.Involved in the pre preparation of the marketing campaign through giving a feedback to the marketing team on what's the real market, customers' needs.Follows-up on stock, consumption and ordering process specially in government sector and institutionsInvolved in Pfizer community awareness programs.Attends seminars and participate in setting up sales demonstration and exhibition.Organizes AV activities in his area.Initiates & Participate in the nomination & selection of the local speakers in his/her territoryReports visits and other activities using ECMS.Attends regular sales meetings with DM, general meetings, and cycle meetings.Prepares short term POA restricted to his area and products.Presents reports according to DM recommendations and market needs.Updates his/her customer list according to the targeting process by understanding customer's segmentations and customer insightsUnderstands customer disease management needsMaintains and create new advocates by aligning to customer's priorities/needs.Stands accountable for all customers e-mails, phone calls related to business.Executes the activities (International, regional, and local conferences, workshops) done by the marketing and medical department to engage its customersPrepares Monthly report for sales, activities , market feedback, threats, opportunitiesParticipate in setting the engagement POA and play important role in its execution where applicable.Plays an important role in engaging customers via bold partnership programs.Explores business opportunities and expands the scope of his/her territory reachORGANIZATIONAL RELATIONSHIPSReports to the XYZ (Commercial)Connection to SMEs - reactiveWorks in close collaboration with similar job position holders across the GulfInteracts well with:Supportive departments: BT (Business Technologies), Medical, Marketing, Finance, HRCustomers Administration Departments: Stores, Purchasing and FinanceOpinion Leaders and Field ExpertsService Providers and CompetitorsFINANCIAL ACCOUNTABILITY/RESOURCES MANAGEDIndicate the typical number of Colleagues managed. Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.Budget Responsibility: $, % Gr, % Ms , EV (IMS Parameters) for assigned areaNumber of reports NilGeographic Scope UAE/Oman/Bahrain/Qatar/KuwaitEDUCATION AND EXPERIENCE B.Sc. Pharmacy/Pharmacy Education BackgroundMinimum 3 years of total experience in Sales department and 2 years' experience as Health/Medical RepresentativeKnowledge of the Pharmaceutical/Healthcare industry is requiredFluent in English language, Arabic is an advantageTo progress to Professional Health Rep role (other T&Cs apply):100% Sales achievement in last 2 years and Exceeding/Top performer in last 2 years for external hires Successful completion of one development assignment is preferred.TECHNICAL SKILLS REQUIREMENTSPfizer Colleague CompetenciesCommit to "One Pfizer" and our Bold move Organization imperativesHave good written and verbal/oral communication skillsDemonstrate effective interpersonal, good persuasive and negotiation skills and must be change agileDemonstrate effective selling, presentation and strong analytical skillsMUST be Computer literate and experienced user of Microsoft Office Suite (Excel, PowerPoint, Word)MUST demonstrate Customer Facing Colleague competencies (CFC) of the future in line with:Focusing on customer needsManaging complexity in territory/assigned area(s)Influence with insightsDrive value-based interactionsEstablish credibilityOrchestrateEmbrace data and technology adoption/useNavigate accountsCollaborate well with team and othersIntegrate patient perspectivePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Sales#LI-PFE

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