We believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.
Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it's time to set up their own entities and run payroll. Atlas is here from point A to point Z.
The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.
We're excited about our next phase of growth. We're launching new tech, adding new solutions and now we're looking for YOU — eager for a challenge, energized by innovation and aligned with our mission to deliver a future of work without borders.
A revolution cannot be done alone, and we need the best and brightest talent to continue our growth into the new modern workplace. We are looking to expand our team by hiring a new Product Training & Support Manager, a team player who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the Senior Director Product Strategy & Operations, you will be supporting our Product & Regional Marketing team by delivering product training, trouble shooting our platform, and supporting the regional marketing manager in aligning product value to local marketing message . As an integral part of our team, you will be actively collaborating with members of the Product & Technology team as well as other verticals in the organization. Key Responsibilities

• Conducts internal and external trainings to existing clients, and internal teams, using strong soft skills to engage the audience.
• Becomes the subject-matter expert of the products assigned to him/her, intimately understanding their functionalities and features.

• Serve as point of contact for Regional Marketing Manager. Collaborating with them to assist in developing local marketing messages and value of our platform.
• Identify KPIs and monitor, evaluate, and record training activities and program effectiveness;
• Design, develop, and deliver curricula, documentation and other training collateral to support knowledge sharing programs;
• Serve as point of contact for all product training and documentation needs;
• Work with development team on a daily basis to discuss any issues/new enhancements/bugs in the product he/she is assigned to.
• Promptly replies to tickets submitted to the CRM regarding product usage.
• Identify training tools, using state of the art technology, to deliver training to a remote population on an ongoing and sustainable basis;
• Responsible for all aspects of planning, leading, and organizing employee technical product learning programs and supporting collateral;
• Creating (or identifying the need for creating) supporting material/media (audio, video, simulations, role plays, games, etc.);
• Work with subject matter experts to identify target audience's training needs;
• Analyse and apply trends and best practices in learning technologies and instructional design.

About You

• Experience balancing multiple projects simultaneously and meeting aggressive timelines;
• 4+ years of relevant work experience;
• Exemplary verbal and written communication skills in INSERT LOCAL LANGUAGE and English;
• Strong project management and organizational skills;
• Flexibility and resourcefulness to manage changing business requirements, projects, and resources, adapting accordingly and positively;
• BA/BS degree required; MS/MBA preferred;
• Ability to simplify technical or complex information and tasks into friendly, simple language.