Product Category Supervisor - FIXED TERM CONTRACT ( KSA NATIONAL REQUIRED )

JOB MISSION

As an Ambassador of the Maison, his/her core mission is to ensure an excellent client experience, to achieve sales targets and to develop his/her client portfolio. Additionally, he/she manages the sales performance of a product category in his/her boutique, to ensure that all measures are put in place to achieve sales targets.

MAIN ACCOUNTABILITIES

Sales Achievement & Client Portfolio Management


· Ensures a unique and exceptional client experience before, during and after a sale
· Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
· Adapts according to the clients’ needs and motivations
· Deals with ease during negotiations and with objections
· Transmits the passion and values of the Maison
· Meets individual and boutique targets, both quantitative and qualitative
· Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
· Participates to client events and acts as an Ambassador of the Maison

Sales Performance Management

· Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category
· Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context)
· Identifies and leads the implementation of priority actions to develop the sales of the product category, validated by the Boutique Management
· Assists and supports sales team to achieve sales targets of the product category
· Implements, together with the Boutique Management, follow up actions

Operational Implementation & Supervision

· Ensures that all procedures, policies and guidelines linked to the product category are implemented and respected
· Contributes to Visual Merchandising optimization of the product category (display of visible assortment)
· Alerts and suggests optimization of the stock to the Boutique Management
· Ensures the availability and use by the team of all dedicated tools (sales tools and client tools)
· Prepares for and optimizes all product launches for the product category
· Ensures the correct implementation and use of all additional services linked to the product category (engraving, personalization, etc.)

4. Product Category Referent

· Acts as a “key contact” for team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collections, special requests, reporting)
· Participates to the improvement of product knowledge of the boutique team
· Collects and shares information about competitors and business evolution
· Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.)


Education

· Post graduate degree

Required Experience

· At least three years of previous experience in retail sales, preferable in luxury goods.

Technical Skills / Abilities

· Fluency in English, Arabic would be an advantage.
· Computer skills – Good knowledge of MS Office, NSI.

Personal Skills

The successful candidate will have the following personal qualities:

· Ability to federate and convince
· Strong communication skills
· Business acumen
· People. Results and client oriented
· Structure and organized
· Sales skills and product knowledge