Job Description

Overview:

The Process Implementation & Optimization Specialist ( Non IT) will play a critical role in enhancing internal operations by improving and standardizing workflows, refining organizational procedures, and leading change management efforts. This role supports strategic decision-making and service delivery across the academic appointment lifecycle--from hiring to separation--by increasing process efficiency, clarity, and accountability. The Specialist will promote a culture of continuous improvement and support teams in adopting streamlined, sustainable processes.

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Process Review & Optimization

Lead efforts to assess, redesign, and implement operational processes across departments. Collaborate with internal stakeholders to streamline procedures, approval flows, and documentation standards. Identify inefficiencies and recommend practical, scalable solutions to improve accuracy, speed, and compliance. Align hiring, onboarding, and academic lifecycle processes with institutional goals and policy requirements. Eliminate operational bottlenecks (e.g., visa/immigration coordination, approvals) to ensure smooth execution.

Process Implementation & Change Management

Develop and execute implementation plans for newly designed or revised processes. Partner with functional teams to ensure clear communication, training, and support during transitions. Design change management strategies to facilitate stakeholder buy-in and minimize disruption. Balance standardization with the need for flexible support or unit-specific adjustments.

Continuous Improvement & Operational Support

Promote a mindset of ongoing improvement and encourage staff engagement in identifying enhancements. Collect and analyze feedback to evaluate process performance and adjust strategies accordingly. Ensure sustainability of improvements through robust documentation, training materials, and operational handoffs. Support units in adopting process best practices while respecting organizational context and capacity.

Organizational Alignment & Collaboration

Build strong partnerships with academic units, HR, leadership, and administrative teams. Clearly communicate project goals, timelines, and outcomes to stakeholders. Advocate for resources (training, staffing, tools) that support effective process implementation. Serve as a connector between departments to ensure consistency and alignment in procedures.

Qualifications and Key Requirements:

Bachelor's degree in Business Administration, Organizational Development, Public Administration, Higher Education, or a related field. 4-7 years of experience in process improvement, operational planning, or organizational change, ideally in a higher education or large, complex setting. Master's degree preferred. Certifications such as Lean Six Sigma, Prosci Change Management, or PMP are highly desirable. Strong experience in facilitating process design workshops, stakeholder engagement, and documentation. Excellent organizational and communication skills, with a proven ability to lead cross-functional initiatives. Familiarity with academic or HR-related operational processes is preferred.

Salary and Benefits:

Commensurate with experience and interview performance. Professional development and career growth opportunities. A collaborative, mission-driven work environment.
Please note: Only shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Pay: AED7,000.00 - AED8,000.00 per month

Application Question(s):

Can you join immediately
Experience:

* process improvement, operational planning: 3 years (Preferred)