Job Description

Location
Doha, Qatar
Experience
8
Job Type
Outsourcing





Process Excellence & Digitization - Consultant will play a significant role in driving Business Excellence and Transformation initiatives for the organization. He/she will play a pivotal role to lead and execute the change management activities for the upcoming "ERP Transformation Project - Design, roll-out, testing, user training, manual creation, solution adoption, benefit realization etc. He/she will also provide expertise in process improvement, standardization, managing Continuous Improvement/ Automation projects etc. This role requires strong leadership, communication, and project management skills to collaborate effectively with various departments and stakeholders of the organization.


Key Roles & Responsibilities


Prototype Creation: Participate in the SME workshops by workstream ( Approx. 5/6 different workstream with simultaneous engagement) to drive the discussion along with Functional consultants (vendors) for requirement gathering

Business Rule Cration: Capture, validate and sign-off for all the business rules across (inter/intra) all the business units required for functional configuration in the system

Workflow & DOA Validation: Create, recreate, validate and sign-off for all the process flows and DOAs for workflow and approval flow setup in the system

Prototype Testing: Create all the potential scenario across all the business units for potential test cases

o User Training: Validate training material - ensure all the scope is covered as per BRS, co-ordinate with training team to ensure 100% end user participation, ensure all the user inquiry are addressed, create FAQs etc. for maximum system adoption o Go-Live Support: work as POC for business units, support the roll-out plan as required, track down all the issues till closer for effective roll-out


o Hypercare Support: Track, monitor and manage all the issues (Issue log) during "Hyper Care" period till resolution and closer o User Manual: Create DTPs (Desktop Procedure)/SOPs/workflows as per "New process" for end users ready reference material


Coordinate change management activities specifically related to IT initiatives. This involves ensuring smooth transitions during system implementation, software upgrades, or digital transformations.

Collaborate closely with IT team, stakeholders, and end-users to drive successful adoption of new technologies.

Education:


Bachelor's degree in engineering, IT, business administration or Finance.

PMP/Prince 2/Lean-Six Sigma/Change Management Certification or equivalent.

Cloud based ERP Functional Knowledge/Certification - Oracle/IFS/Microsoft dynamics (any) - strongly recommended

Professional Experience:


Minimum 7- 10 years of experience in deploying large to medium scale digital Transformation/ERP projects

IT Change management experience is essential



Language Skills:


* Business fluent English