Job Description

Overview

**This position will be physically located in Kuwait in support of LOGCAP**

Under the directions of Systems Support Specialist, Lead - the Printer Repair, Lead will meet all Performance Work Statement (PWS) requirements IAW with established department guidelines and procedures. The incumbent shall apply understanding and knowledge of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Responsible for recognizing, researching, isolating and resolving first level printer and scanner systems problems for appropriate service, repairs, training and follow-up.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

+ Troubleshoot and repair various types of network and stand-alone printers, such as Color LaserJet, Officejet, and Desk Jet, from a variety of manufacturers to include: Hewlett Packard, Lexmark, Kyocera, Dell, Brother, Canon, Samsung, Panasonic and Minolta.

+ Troubleshoot, repair, and configure digital senders to send hard copy documents to e-mail or network storage.

+ Troubleshoot and repair plotters and scanners (flatbed and multi-function).

+ Troubleshoot and repair ID card/badge printers.

+ Troubleshoot and replace electronic components, such as SCRs, transistors, capacitors, resistors, bridge rectifiers and fuses.

+ Troubleshoot and repair various types of printer displays and power supplies.

+ Use and maintain various equipment gauges and meters used in troubleshooting faulty components.

+ Research and order parts.

+ Mentor and guide junior Printer Repair Technicians.

+ Liaise with subcontractors where necessary.

Qualifications

+ Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

+ High School Diploma or any IT Equivalent

+ Experience:

+ 3-5 years of prior experience in an office administration or financial accounting environment. Additionally, requires previous experience in a customer service position, possess advanced administrative skill sets, and must possess advanced skills with Microsoft programs.

+ Skills:

+ Must possess a professional demeanor; work effectively with all levels of employees, including top, middle and other supervisory levels of military and civilian management

+ Work in a collaborative work style that will foster cooperation and teamwork

+ Work independently with little or no supervision.

+ Exercise discretion, good judgment and possess a good moral character in order to protect company confidential and employee information with complete discretion.

+ Possess high-level organizational and planning skills, possess the ability to communicate effectively, both orally and written.

+ Must possess an advanced level of computer skills in the use of Word, Excel, PowerPoint, and Outlook.

+ Must be able to obtain a Kuwait Driver's License (KDL)

+ Ability to read, understand and discuss AutoCAD drawings.

+ Required:

+ Must be a U.S. National

+ Must have an Active Secret Clearance and be able to maintain

+ Must have a Valid Home Country Drivers License to be able to obtain a Host Nations Drivers License

+ Material & Equipment Directly Used:

+ Computer, Cell Phone, Vehicle, and other office equipment and peripherals

+ Working Conditions:

+ The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

+ The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

+ The worker may be required to spend extended time in a computer room environment

+ Physical Requirements:

+ Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

+ Visual Acuity:

+ The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.